Analyst, Strategic Operation

Analyst, Strategic Operations

Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

The Analyst, Strategic Operations is a performance-driven and analytically minded professional who partners with property and corporate leaders to identify and execute opportunities that optimize financial and operational outcomes across the portfolio. This role blends strategic thinking with hands-on analytical work leveraging data to enhance revenue, control costs, refine pricing, and improve service efficiency. Success in this role is measured by margin improvement, labor efficiency gains, and adoption of strategic initiatives across both corporate and property levels.

Additionally, this position serves as a key administrator of the OnTrack Labor Management System, responsible for budgeting labor, refining standards, monitoring performance, and managing workflows to ensure operational excellence.

The role is based in Dallas, TX at the Omni Hotels & Resorts Corporate Office and will require up to 50% travel to properties for collaboration, assessments, and implementation support.

Responsibilities

Performance Optimization & Strategy

Partner with property and corporate teams to identify and implement initiatives that enhance profitability, productivity, and guest satisfaction.

Support analysis of revenue performance, pricing, and service offerings to drive sustainable growth.

Conduct cost reviews and margin analysis to uncover efficiency opportunities across key departments.

Execute observations and analysis into property operations to uncover strategic opportunities and drive measurable improvements.

Prepare and present business cases, ROI models, and recommendations to leadership.

Collaborate cross-functionally to ensure alignment between strategy, execution, and measurable outcomes.

OnTrack Labor Management System

Serve as the primary administrator and subject matter expert for the OnTrack Labor Management System.

Manage system standards, data integrity, and configuration to ensure accurate labor budgeting and reporting.

Develop and refine labor standards, benchmarks, and productivity metrics to support operational goals.

Partner with field operations to interpret labor performance data, identify trends, and guide improvement actions.

Lead workflow optimization and process enhancement within OnTrack to streamline reporting and usability.

Operational Excellence & Process Improvement

Support property-level and enterprise-wide initiatives related to revenue optimization, cost controls, and service model efficiency.

Assist in developing dashboards, scorecards, and analytical tools to monitor key performance indicators (KPIs).

Contribute to process improvement and automation projects within the CoE.

Document best practices and create training materials for system use and operational standards.

Collaboration & Development

Collaborate closely with the CoE, Operations, and Finance teams.

Provide analytical insights and recommendations to both property-level leaders and senior management.

Participate in cross-functional projects designed to enhance financial and operational performance.

Qualifications

Bachelor's degree in Finance, Business Administration, Hospitality Management, Economics, or a related field.

24 years of experience in business analysis, operational strategy, financial planning, or performance management (hospitality experience preferred).

Prior experience in management consultancy is highly regarded.

Familiarity with OneStream and / or labor management systemsexperience with OnTrack strongly preferred.

Strong analytical, modeling, and problem-solving skills with the ability to turn data into actionable insights.

Advanced Excel skills (pivot tables, modeling, automation); experience with BI tools (Power BI, Tableau) a plus.

Excellent communication and presentation skills; comfortable working across teams and functions.

Highly organized with strong attention to detail and the ability to manage multiple priorities.

Physical Requirements :

The ability to sit and utilize a computer for an extended period.

The ability to travel and adapt to varying property environments.

The ability to stand for an extended period during process observations while on property visit(s).

Working Environment :

Corporate office setting.

In-office, full-time position based in Dallas, TX.

Up to 50% travel required (primarily domestic) for property visits, operational reviews, and project implementations.

Omni Hotels & Resorts is an equal opportunity employer - vets / disability. The EEO is the Law poster and its supplement are available using the following links : EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.