Risk Control Specialist - Emergency Management - J02180 - 51050

Emergency Management Clerk

Performs a variety of judgmental and clerical procedures for the Office of Emergency Management and its Risk Management division, for which guidelines exist, but where judgment frequently is required in non-routine situations and / or specialized subject matter knowledge is required. Provides clerical support with the administration of the major aspects of the Workers' Compensation Program, emergency management administrative roles, and other functions of the office. Under supervision works to reduce and minimize county losses in a wide variety of areas and functions.

The ideal candidate demonstrates exceptional analytical skills, advanced proficiency in Microsoft Office applications, and familiarity with the Workday operating system to support workflow, documentation, and data reporting within the County's enterprise environment. This role requires effective collaboration with multiple County departments, insurance carriers, and third-party administrators to strengthen the County's enterprise risk management (ERM) framework.

Establishes and maintains moderately complex records and filing systems, and uses them to prepare statistical, financial activity, and related reports requiring some specialized subject knowledge and / or judgment regarding interpretation or presentation of information.

Develops and maintains risk management reports, databases, and dashboards using advanced Microsoft Excel functions (pivot tables, formulas, and charts) and Power BI to monitor claims, costs, and quarterly data reports for departmental and executive reviews.

Prepares professional correspondence, reports, and presentations using Microsoft Word, PowerPoint, and Outlook to support department operations and management briefings.

Analyzes claims and loss data (workers' compensation, auto liability, property, and general liability) to identify trends and recommend preventive measures.

Reviews and verifies Workers' Compensation forms, medical reports, and Workday claim entries for accuracy and compliance with County policy and Texas Labor Code requirements.

Serve as a liaison between County departments, the Texas Association of Counties (TAC) Risk Management Pool, and external property insurance providers during inspections, claim reviews, and renewal processes.

Conducts research, as needed, to respond to routine and non-routine questions about the Office of Emergency Management and its Risk Management programs, providing clerical support to the Emergency Management Director and the Risk Manager.

Assists the Risk Manager in advancing Nueces County's Enterprise Risk Management (ERM) initiatives, ensuring alignment with strategic and operational goals.

Utilizes the Workday operating system for incident reporting, claim documentation, data analysis, and report generation.

Monitors and maintains the County's Workers' Compensation claim management, including coordination with injured employees, supervisors, the County's third-party administrator, and alliance healthcare providers.

Provides appropriate notification to Third Party Administrator (TPA) of all on-the-job injuries by filing an initial injury report.

Contacts and work with supervisors, elected officials, and department heads regarding employee injuries; maintains ongoing communication until the injury or claim is resolved.

Works directly with department heads or their designees to coordinate light-duty work assignments, preparing Bona Fide Offers of Limited Duty consistent with the treating physician's restrictions.

When light duty is unavailable within the employee's department, coordinates with other departments to locate suitable assignments within medical limitations, if available.

Tracks each injury and provides timely notification to appropriate agencies of lost time for benefit payments; monitors and updates return-to-work status.

Maintains loss-time logs, compiles data, and furnishes monthly Workers' Compensation reports to the Risk Manager and Payroll.

Monitors employees on Workers' Compensation leave, assisting with procedural questions, paperwork, and reimbursement issues.

Maintains Workers' Compensation files separate from personnel records to ensure confidentiality and compliance.

Assists in the preparation and distribution of all required injury-reporting forms for employees and supervisors.

Utilizes the Workday operating system to document, update, and monitor Workers' Compensation claims, ensuring data accuracy and timely communication with Payroll and departmental contacts.

Assists Emergency Management Director and Risk Manager with research and special projects as needed.

Establishes and updates file keys for all files including Emergency Management, Risk Management, Workers Compensation, Auto Accidents, Incident Reports, and other general files.

Prepares all purchase orders utilizing Workday and maintains files regarding same. Obtains and distributes office supplies and incoming mail.

Distributes all notices to county departments.

Trains all temporary clerical help, as required.

Provides information regarding County policies and procedures, as necessary. Is considered an essential employee during Emergency declarations. Performs other duties as assigned.

Individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and / or experience : High school diploma or general education degree (GED); plus, a minimum of three years of responsible clerical work experience, preferably with a government entity or an insurance claims organization; or equivalent combination of education and experience. Work experience in risk mitigation / safety and insurance and / or Workers' Compensation is preferred. Strong customer service skills with heavy customer contact experience are highly desirable. Experience using the Workday operating system highly desirable.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups or employees of organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratios, to create and interpret bar graphs. Ability to calculate figures and amounts such as proportions and percentages.

Ability to apply common sense in carrying out instructions furnished in written, oral, or diagram form, when dealing with problems involving several concrete variables in standardized situations.

Must possess a Texas Driver's License.

Must successfully pass a background investigation and pre-employment screening.

Ability to collect, interpret, and analyze data to support decision-making and improve processes.

Ability to comprehend, follow and give oral and written instructions.

Ability to establish and maintain moderately complex records and files and to organize data for reports.

Ability to independently prepare reports in compliance with reporting guidelines and to utilize judgment | detect, and remedy inconsistencies or other problems.

Excellent written and verbal communication skills, with strong attention to detail and accuracy.

Ability to proofread for completeness, accuracy, and content.

Ability to operate a computer using standard word processing data inquiry, or spreadsheet software packages, specifically Microsoft Office applications such as Word and Excel. Ability to utilize several computer programs to create documents and reports.

Ability to interpret and to apply rules, regulations, and statutes to routine and non-routine situations.

Ability to apply critical thinking skills to make judgments regarding appropriate responses to moderately difficult questions or situations.

Ability to work collaboratively with departments, employees, and external partners, maintaining confidentiality and professionalism.

Ability to establish and maintain effective working relationships with other county employees, elected officials and with the public.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; climb or balance; and stoop, kneel, crouch or crawl. The employee must regularly lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

The work environment is an office building and contains some hazardous materials normally used during business.

Employees are expected to dress in business casual attire unless the day's tasks require otherwise. Employees must always present a clean, professional appearance. Employees are expected to be well-groomed and wear clean clothing, free of holes, tears, or other signs of wear. Clothing with offensive or inappropriate designs or stamps is not allowed.

Nueces County is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, or veteran status in employment or the provision of services.