NOC Training & Standards Manager

Job Description

About the Role

Seeking a Network Operations Center (NOC) Training & Standards Program Manager to support the development and execution of critical training programs that align with FAA standards and internal operational excellence.

In this high-impact role, you’ll design and facilitate training programs for NOC teams (including Air Traffic Management, Meteorology, and Customer Planning), develop operational procedures, and maintain regulatory compliance all while working cross-functionally within one of the most vital parts of our airline's operation.

Key Responsibilities

• Design, develop, and enhance training programs and lesson plans for NOC personnel
• Facilitate or lead training sessions (new hire, specialty, and recurrent) as needed
• Ensure training programs comply with FAA regulations and internal standards
• Develop and maintain standard operating procedures and documentation
• Evaluate training effectiveness and gather feedback for continuous improvement
• Collaborate with cross-functional teams to align training with operational needs
• Deliver presentations and reports to internal stakeholders
• Maintain training records and documentation
• Provide after-hours support as needed based on operational demands

Required Qualifications

Preferred Qualifications