Wireless Customer Service Representative - NEW AT&T CLIENT!

We are on a mission to connect our customers with the newest technology and wireless products on the market. To do so, we partnered with the nation’s leading provider of Internet and wireless services. Our goal is to ensure our local businesses have consistent and reliable connectivity for work, leisure, and everything in between. Our Wireless Customer Service Representatives are the cornerstone of our initiative and produce unmatched results for our consumers and clients alike. As a Wireless Customer Service Representative you will have the opportunity to make someone's day better by meeting with them directly and finding the best solutions to their telecommunications needs. If you’re passionate about technology and delivering unmatched customer service, we encourage you to apply today!

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

Daily Responsibilities of the Wireless Customer Service Representative :

• Initiate contact with potential, current, and former customers in person to provide a comprehensive understanding of our clients’ wireless products and services
• Stay up-to-date on any promotions or discounts being offered by our client and upsell services when appropriate
• Maintain and organize sales contracts and other confidential customer information in our POS system
• Follow compliance guidelines as outlined by our clients and represent the brand in a professional manner at all times
• Collaborate with fellow Wireless Customer Service Representatives to track customer engagement trends and campaign data
• Confidently answer any customer questions and overturn objections when necessary