Call Center Specialist

Call Center Specialist

Are you a people-person who enjoys helping others? Are you looking for a way to expand your previous experience in customer service? The Alaska Club, a network of 14 premier health and fitness clubs, is seeking a Call Center Specialist. Our Call Center is the hub of communication at our club. The Call Center Specialist provides excellent customer service in an inbound environment. The ideal candidate will be reliable, energetic, dependable and an efficient team player with 1-3 years of Customer Service experience.

Call center associate duties may include:

• Interact with customers to provide information for entire shift
• Maintain productivity standards
• High level of professional customer service
• Accurately process transactions regarding products and services
• Accurately record all customer contacts
• Move fluently through computer system to track, gather information, and/or troubleshoot customer issues
• Refer unresolved customer issues to designated department or supervisor for resolution

Required Skills and Experience:

• Strong computer and typing skills
• 1-3 years of customer service experience
• Experience working with Microsoft Office
• Completion of High School Diploma or equivalent
• Ability to handle heavy inbound calls
• Strong organizational skills
• Ability to work independently
• Proven ability to meet/exceed performance standards
• Excellent typing and data entry skills
• Navigating through multiple databases and using duel computer screens
• Providing excellent customer service to a large member base
• Answering a wide variety of member and nonmember questions and finding solutions to problems
• Professional verbal and written communication skills

Preferred Experience:

• 1-3 years of call center experience
• Advanced experience in Microsoft Outlook, Word, Excel