Front End Manager

Job Description

Job Description

About Us

For over 65 years, Angelo Caputo’s Fresh Markets has proudly served Chicagoland with fresh produce, authentic groceries, specialty deli items, and imported goods from around the world. As a family-owned company, we are guided every day by our Purpose, Mission, and Values :

Our Purpose :  To nourish our community with fresh, authentic food while creating a shopping experience rooted in tradition and family.

Our Mission :  To provide the highest-quality fresh foods, exceptional service, and a welcoming atmosphere that celebrates our Italian heritage and serves all cultures in our community.

Our Values :

• Family :  Treating our employees, customers, and partners like family.
• Quality :  Offering only the finest products and service.
• Integrity :  Acting honestly and responsibly in all that we do.
• Community :  Supporting and giving back to the neighborhoods we serve.
• Tradition :  Preserving our heritage while embracing innovation to meet customer needs.

Position Summary

The Front End Manager oversees all front-of-store operations, ensuring an exceptional customer experience, efficient checkout processes, and a welcoming environment for shoppers. This role requires strong leadership, organizational skills, and the ability to manage and motivate a team of cashiers, baggers, and customer service associates while upholding company standards and values.

Key Responsibilities

Supervise and lead all front-end staff, including cashiers, baggers, and customer service associates.

Ensure fast, friendly, and accurate checkout service to create a positive customer experience.

Train, schedule, and develop team members to maintain high service and productivity standards.

Manage front-end operations, including cash handling, register accuracy, refunds / returns, and compliance with company policies.

Monitor and resolve customer concerns in a professional and courteous manner.

Maintain cleanliness, safety, and organization in the front-end and lobby areas.

Partner with store leadership to support promotions, seasonal events, and store initiatives.

Drive efficiency in labor management, reduce wait times, and ensure coverage for peak hours.

Qualifications

Previous experience in retail, grocery, or customer service leadership required.

Strong leadership, communication, and problem-solving skills.

Ability to thrive in a fast-paced, customer-focused environment.

High attention to detail and accuracy in cash handling.

Flexible schedule with availability for evenings, weekends, and holidays.

Why Join Our Family

At Angelo Caputo’s Fresh Markets, we treat our employees like family and invest in their growth. We offer :

Competitive pay

Opportunities for advancement

A family-oriented work environment

Employee discounts on fresh groceries

Benefits :

401(k)

Dental insurance

Employee discount

Health insurance

Paid time off

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