Public Safety Dispatcher

Job Description

Job Description

The position is located in Sells, AZ.

Position Summary :

Under close supervision, serves as 911 dispatch operator for public safety receiving emergency and non- emergency calls from the public; broadcasts and responds to police radio patrol units and other public safety agencies; receives public inquires and complaints; maintains call logs and perform clerical duties.

The work is normally reviewed in progress and upon completion of each assignment to ensure accuracy, timeliness, and conformance to established standards; most aspects of the work tasks are covered by detailed instructions or procedures.

Essential Duties and Responsibilities :

• Receives and answers 911 emergency calls and non-emergency calls.
• Broadcasts orders to police radio patrol units in vicinity to investigate complaint, and relays instructions or questions from remote units.
• Collects, analyzes and prioritizes information received.
• Records calls broadcast and complaints into Computer Aided Dispatch (C.A.D.)
• Retrieves computerized criminal justice information files using the Arizona Criminal Justice Information System and National Crime Information Center.
• Coordinates all police, fire, ambulance, and other emergency requests, relaying instructions to radio unit concerned.
• Transmits and receives messages between divisions of own agency and other law enforcement agencies as needed.
• Contacts Police Officers to verify assignment locations as required.
• Utilizes and operates a two-way radio communication system, dual cassette recording system, PC and Incident Computer and copier.
• Maintains and ensures that computer and radio equipment is operational and functional.
• Monitors silent alarm system to detect illegal entry into business establishments.
• Conveys phone messages; responds to requests from other employees and the public and provides routine information to the public.
• Assist with maintaining and updating all tribal, Pima County warrants forms and logs.
• Performs other job related duties as assigned and contributes to a team efforts.

Knowledge, Skills, and Abilities :

Minimum Qualifications :

Licenses, Certifications, Special Requirements :