Hybrid Member Service Representative

Member Service Representative

TEKsystems is currently hiring for Member Service Representatives with a Fortune 100 Financial Institution in the Jacksonville, FL area. Position : Member Service Representative (working in the Account Services Department).

Job Description :

• Respond to inquiries and requests from members and other individuals within a 24 / 7 high volume, schedule-driven and structured contact center operation.
• Provide information regarding the companys products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service.
• Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and / or other accounts.
• Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.
• Handle a call volume of 80-100+ calls daily.

Qualifications :

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Training :

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Workplace Type :

This is a hybrid position in Jacksonville, FL.

Application Deadline :

This position is anticipated to close on Oct 10, 2025.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.