Accounts Receivable Specialist

SUMMARY

Havtech is looking for a talented Accounts Receivable Specialist to add to our growing Accounting Department. The Accounts Receivable Specialist contacts customers to collect on open balances, resolves billing disputes, builds and maintains positive relationships with all customers to facilitate future business, and provides exceptional customer service to all internal and external customers.

The ideal candidate is skilled in commercial collections (B2B), customer service, and communication, and has experience with both the volume and intricacy of enterprise businesses.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Other functions may be assigned.

• Initiate outbound collection calls and emails to customers to facilitate payment of overdue amounts.
• Maintain and improve customer relationships to gain customer satisfaction, timely payments, and future sales.
• Communicate effectively with internal and external customers by phone and email to investigate complaints, confirm the accuracy of invoices, and correct errors on accounts.
• Research and resolve payment discrepancies and account adjustments using problem-solving and follow-up skills.
• Recommend and escalate delinquent accounts for Credit Hold, outside collections, litigation, or bad debt as appropriate.
• Document notes and files thoroughly and accurately, following company policies and team expectations.
• Strive to meet all individual, team, and company goals and deadlines.
• Provide support and coverage to the other members of the Accounts Receivable Team.
• Engage in continued learning and development about other areas of business, and serve as backup support for various functions.
• Attend team meetings, perform special projects, and execute other duties as assigned.

REPORTS TO

Accounts Receivable Manager

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and / or move up to 10 pounds and frequently lift and / or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

DECLARATION

Human Resources retains the sole right and discretion to make changes to this job description. Any employee making changes unauthorized by the President or Human Resources will be subject to disciplinary action up to and including termination.