Spanish-Speaking Call Center Representative

A company is looking for a Customer Care Specialist who is fluent in Spanish and experienced in high-volume call center environments.

Key Responsibilities

Handle 71+ calls per day, ensuring exceptional customer experiences

Respond to emails, process payments, and provide accurate account updates

Meet KPIs including a 95% call answer rate and maintain accurate records

Required Qualifications

Fluent in both English and Spanish

Minimum of 2 years of inbound call center experience

Proven ability to handle high call volumes (71+ calls / day)

Tech-savvy and adaptable to new tools

Team-oriented with a passion for helping others