Help Desk Analyst

Employment Type : Contract-to-Hire

Position Overview :

We are seeking a hands-on, detail-oriented Help Desk Analyst to join our IT support team in Denver. This role is fully on-site and involves a mix of technical troubleshooting, asset management, and physical inventory handling. The ideal candidate will have experience with PC maintenance, imaging, and ticketing systems, and be comfortable working in a fast-paced environment that requires both technical and logistical skills.

Key Responsibilities

• Provide technical support for PC hardware / software issues, including break / fix and troubleshooting.
• Manage and track shipments using vendor image processing and shipping tracking systems.
• Utilize Active Directory and internal tools to diagnose and resolve system issues.
• Maintain and update inventory using air-asset management systems.
• Process and resolve tickets using ServiceNow.
• Image and deploy computers for end users.
• Maintain inventory control using First-In-First-Out (FIFO) methodology.
• Create and maintain internal documentation (KBAs).
• Ensure proper packing and handling of IT equipment; must be able to lift up to 25 pounds and climb ladders as needed.
• Drive to local sites or vendors as required (valid drivers license required).

Qualifications

Preferred Skills

Details

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