Fraud Investigator (Full Time) - Sugar Land or Victoria

POSITION PURPOSE

The Fraud Investigator is responsible for ensuring conformity and adherence with all applicable state and federal laws and regulations maintaining to the Bank's Fraud Program.

Fraud Investigators are responsible for evaluating the circumstances of a case of suspected fraud and make recommendations about future measures. They may work for different institutions including law enforcement agencies, insurance companies, professional organizations, banks, etc. They interview witnesses, complainants, and employers and research transactions and records to present investigation results and testify in court.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Investigations

• Analyze alerts received from fraud system as well as daily, weekly, and monthly reports designed to detect suspicious activity. Identify trends, patterns, and unusual activity, and escalate activity deemed suspicious to case status for further investigation. Conducts investigation for escalated alerts.
• Conducts in-depth external investigations or complex problems or situations and provides recommendations and/or solutions.
• Interviewing customers or individuals who may have information on fraud allegations.
• Determines scope, timing, and direction of investigations, to include identifying case issues and evidence needed, based on analysis of evidence, complaints, or allegations of law violations. Handles all necessary documentation and required research.
• Prepares correspondence letters and requests for information from customers.
• Prepare evidence for subpoena requests.
• Writing reports/narratives on your findings for case documentation, report to management and referrals.
• Review surveillance footage.
• Other duties as required.

Business Partnership/Internal and External

• Responds to inquiries or refers inquiries to the appropriate department or person and exhibiting the necessary follow through with customers and/or staff involved.
• Partners with other Financial Institutions, Law Enforcement Agencies and Adult Protective Services to exchange information and coordinate case investigation collaborations on identified organize crime rings, public corruption, financial crimes, elderly abuse, and other violations of federal or state statutes.
• Assist the Fraud Manager in ensuring department activities run smoothly and efficiently by providing leadership and training within the department.
• Assists Bank personnel in resolving inquiries or issues relating to fraud matters.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time.

SUPERVISORY RESPONSIBILITIES: N/A

QUALIFICATIONS

Education/Certification:

Bachelor’s Degree preferred in welfare, criminology, finance, or business-related field.

Educational experience, through in-house training sessions, formal school, or financial industry related curriculum, should be applicable to the financial industry

Certified Fraud Examiner preferred.

Experience Required:

Ten years banking experience along with five years related experience and/or training. Work related experience should consist of in-depth background in fraud investigations and analysis and compliance/operational support.

Skills/Abilities:

Ability to make appropriate judgments and decisions with limited guidance

Excellent planning and organizational skills, including the ability to work independently on projects of high complexity with minimal supervision.

Ability to maintain confidentiality and instill trust within the organization.

Proficient in Microsoft Word, Excel, and PowerPoint.

Ability to multitask is essential.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Talking:

Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing:

Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion:

Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities:

Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength:

Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS

None:

No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Mathematics Ability:

Ability to add, subtract, multiply, and divide in all units of measure,

Using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.

Monday - Friday: 8:00AM - 5:00PM