Program Coordinator - Residential Services

Job Description

Job Description

Description :

The Bridge offers supportive housing and behavioral health services to vulnerable New Yorkers facing behavioral health and substance use challenges. We provide individuals with the tools they need to pursue their dreams and live meaningful lives. The Bridge envisions a world where adults experiencing serious mental illness can live and thrive within their communities. As a recognized leader in developing and operating supportive housing and community-based programs, The Bridge has 70 years of experience helping New Yorkers with mental illness, including those affected by homelessness, incarceration, and institutionalization.

Scope of Position : The Program Coordinator oversees the delivery of comprehensive support services to adults with histories of homelessness, serious mental illness, and / or substance use disorders who are living independently in the community. This role includes supervising case managers, ensuring quality and timely documentation, conducting apartment inspections, and maintaining compliance with regulatory standards. The Coordinator also trains staff in culturally responsive, client-centered practices and assists in crisis intervention as needed. Additionally, they support clients with accessing benefits, housing resources, and healthcare, while ensuring program readiness for audits and site visits. On-call crisis support is shared among supervisory staff.

Essential Position Functions :

• Supervise and coordinate the delivery and documentation of services to adults with histories of homelessness, serious mental illness, and / or substance use disorders, who are living in independent apartments within the community.
• Carry a caseload as needed.
• Ensure case records are current and accurate, including monthly progress notes, collateral contact notes, support plans, assessments, and consents.
• Conduct apartment inspections across multiple floors in the community, utilizing stairs.
• Supervise case managers and their caseloads.
• Train staff to provide culturally sensitive, client-centered support services in the field.
• Assess and assist in crisis situations as they arise.
• Prepare programs for audits and site visits by funding and regulatory agencies.
• Provide education to clients, including assistance with benefits, completing housing applications, connecting to primary and behavioral health care, and providing housing referrals.
• Be available on-call for 24-hour crisis intervention, rotating with other supervisory staff.

Requirements :

The Bridge Inc. is an Affirmative Action / Equal Opportunity Employer