Dental Practice Manager
The Dental Practice Manager is responsible for strategic planning, office start up, staffing, general office management and oversight, the development of a comprehensive marketing plan, managing and motivating the sales team, performing comprehensive human resources functions, training and mentoring staff, billing and collections, and acts as the technical support liaison. Most roles take a supportive or secondary role to the direct department managers. A tentative primary position will take precedence if the direct department manager(s) are unavailable.
Pay Range : $58,000-$75,000 / year
At CHOICE Healthcare Services, where our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.
What we provide to you as a CHOICE teammate :
- Care for your wellbeing and work-life balance
- Professional and personal growth
- Experienced leadership support
- Fun and supportive team dynamic with events and celebrations
- Comprehensive benefit package
Responsibilities
Essential Duties and Responsibilities : include the following. Other duties may be assigned.
STRATEGIC PLANNING
Practices focusPlans for hiring office personnelResearch demographic of the trading zoneIdentifies target patientsIdentifies marketing strategiesRoles may be secondary and supportive to direct or department managerSTAFFING & SCHEDULING
Collects resumesPre-screens candidatesEnforces handbook policies & other noticesAssociate, Team and Patient schedulingRoles may be secondary and supportive to HR & Scheduling / General Anesthesia TeamsReview timecardsApprove payroll exceptions such as overtime and penalty payGENERAL OFFICE MANAGEMENT AND OVERSIGHT
Processes bill paymentsOpens and distributes mailAssists CE tracking for doctors and staffMaintains the business practice planInstalls and oversees the office's systems and operating proceduresAuditing daily chartsReviews daily reportsReviews daily GAP list reportsReviews the Daily Ortho Referral ReportEnsures schedule is booked according to office protocolEnsuring scheduled appointments are confirmed at least 2 days prior to appointmentsRoles may be secondary and supportive to their respective department managers (e.g. HR, Call Center, Billing, etc.)Projects and duties as assigned by SupervisorASSIST AND IMPLEMENTATION IN HUMAN RESOURCES FUNCTIONS
Oversees StaffingManages and supports personnelOversees payrollOversees BenefitsDealing with resolutions on patient and staff grievancesAssists in employee office job descriptions and performance reviewsReviews employee time sheets, documents tardiness and absencesTraining staff & managing site visits of interns or potential candidatesRoles may be secondary and supportive to HR managerBILLING AND COLLECTIONS
Performs data entryPerforms bankingAssists billingAssists in collectionsAssists in insurance processingPerforms related administrative servicesRoles may be secondary and supportive to billing managerCOMPUTER NETWORK SUPPORT LIAISON
Acts as a liaison to maintenance of computers and computer networksAssists IT with technical issues resolutionTrains and supports usersPerforms educating staff of practice management software updatesSupervisory Responsibilities : Directly supervises employees within the office. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. Leads daily morning huddles with doctor and team to discuss daily schedule and review weekly and monthly goals. Plans and facilitates weekly and monthly team meetings to review practice goals, recognize outstanding performance, discuss upcoming events, promotions, and programs, identify and solve problems, and provide training to team members.
Qualifications
Education and / or Experience :
High School Diploma or equivalent1+ years of managing a dental practice both on the operations and personnel sideExperience utilizing Profit & Loss and other financial reports to manage monthly production goalsExperience working for a Dental Service Organization is preferredBilingual in Spanish is required