Ops Supervisor - Hub

Frontline Supervisor

This is a frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. Responsible for ensuring safe and efficient package sortation through the management of Package Handlers. The Operations Supervisor may also manage administrative employees and functions and ensures administrative processes are compliant with FedEx policies and procedures and governmental regulations.

Essential Functions

Management responsibilities include, but are not limited to :

• Hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
• Planning, organizing, staffing, directing and controlling specific day-to-day operations
• Assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality
• Analyzing operational performance through direct observation, interpretation of reports and collaboration with others
• Leading daily employee and / or planning meetings to ensure workforce communication and understanding of operational updates and daily goals
• Participating in the development of and responsible for administering company employee relations strategies
• Participating in the development of and responsible for administering company safety strategies and programs
• Investigating, resolving and / or escalating customer service issues, as appropriate
• Training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements
• Mentoring and developing critical skill sets for new and / or less-experienced Operations Supervisors
• Adapting quickly to change to meet dynamic business needs; displaying flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner
• Performs other duties as assigned

Minimum Education

High school diploma or GED required; Bachelor's degree preferred.

Minimum Experience

Knowledge Skills and Abilities

Job Conditions

Federal Express Corporation is an Equal Opportunity Employer including, Vets / Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws :

E-Verify Program Participant : Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program :