Sell Agent Customer Experience

Driveway

Driveway is where car buying and selling meets conveniencewith no haggling, no pressure, and no leaving your couch. We're the digital retail arm of Lithia & Driveway (LAD) and we're on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We're big on innovation, big on people, and always driving forward. Come ride with us!

The Sell Agent Customer Experience is responsible for delivering customer website support and coordinating customer vehicle purchases.

Pay Range : $40,000-$60,000 plus incentive

Hours : Open Availability

Location : Dallas, TX

Responsibilities

Driveway website concierge / brand promise expert :

Customer Concierge :

Answers questions and helps move the digital transaction process forward

Coordinates virtual inspection using our inspection application

Coordinates pick-up of purchased vehicle from customer's home.

Communicate effectively with customers through chat, phone, and CRM / email

Maintain activity log

Other duties as assigned

We Offer Best-in-Class Industry Benefits :

Competitive pay

Medical, Dental, and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Skills and Qualifications

Strong attention to detail

Excellent communication skills

Time management

Active listening skills

Critical thinking

Competencies

Does the right thing, takes action and adapts to change.

Self-motivates, believes in accountability, focuses on results, makes plans and follows through

Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results

Thrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Up to 1 / 3 of time : standing, walking, lifting up to 25 pounds

Up to 2 / 3 of time : sitting, kneeling, reaching, talking, hearing

• Reasonable accommodations may be made to enable individuals to perform the essential functions.