Director / Consultant, Wealth Product & Experience Personal Cards Credit Card

Job Title

Are you a self-starter and committed to delivering results? If you enjoy delighting customers with outstanding customer solutions this may be the job for you! We are seeking a results-focused and motivated associate who flourishes when working with internal and external teams to deliver outstanding Credit Card products and services. This role can be hired at Consultant or Director level, depending on skills and experience. Key responsibilities can include :

• Understanding the needs and problems of our customers, by partnering with our customer research team to conduct surveys, interviews, and focus group
• Evaluating the competitive landscape to understand potential differentiation
• Driving and supporting key aspects of the development life cycle, including requirements, UX design, API development, testing of end to end customer experiences
• Performing business testing on new functionality, operational processes, and end user experience. Also, participates in / leading readiness and rollout activities related to production releases.
• Navigate multiple partners and processes to simplify communications and client engagement experiences while maintaining compliance and regulatory standards. This includes working with our outside vendor that issues the credit card and provides front line customer service.
• Ability to find opportunities for innovation and taking thoughtful risks to get the work done better and faster by cultivating positive relationships working collaboratively across Fidelity to deliver business outcomes.

The Expertise and Skills You Bring :

Note : Fidelity will not provide immigration sponsorship for this position.

Fidelity's Wealth Product & Experience vision is to expand the role Fidelity can play in this critical area of customer finances, by offering innovative capabilities to serve the spending and saving needs of both new and existing customers.

Product Management