Business Intelligence Specialist (Miami)

Job Title : Junior Business Intelligence Specialist

Duration : 12 months + Possibility of Extension / FTE

Location : Miami, FL 33131

Pay Rate : $30.00 - $31.25 Hourly

JOB SUMMARY

Roles & responsibilities

Regular monitoring and reporting of Aftersales KPIs using analytics tools such as Power BI, Delta Master, and SAP.

Administration of the Aftersales KPI Cockpit and migration to a cloud-based platform.

Providing data analytics to identify further market opportunities.

Ownership Management Responsibilities

Monitoring Aftersales customer touchpoints along the customer journey.

Defining actions to improve KPIs in alignment with other PLA / AS departments.

Monitoring customer satisfaction and excitement KPIs and deriving measures for improvement.

Education

University degree in Business Administration, Marketing, or a related field preferred.

Experience

Professional experience in data analytics, project management, and / or customer care within the automotive industry.

Skills

Strong proficiency in data analytics, including Power BI and an advanced level of Excel.

Solid knowledge of SAP and Delta Master tools.

Fluency in English and a high level of Spanish are mandatory.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https : / / dexian.com / to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.