Office Manager (Bilingual)
Location : Merrick, NY
Salary : $60,000$80,000 (DOE)
About the Role
A fast-paced manufacturing company in Merrick, NY is seeking a highly organized, experienced Bilingual Office Manager to oversee daily operations and support both office and production teams. This position requires a proactive problem-solver with strong math skills, excellent phone communication, and the ability to manage multiple priorities in a busy environment.
Key Responsibilities
Office & Administrative Management
- Oversee day-to-day office operations to ensure efficiency and productivity.
- Learn and effectively use the companys proprietary computer system (training provided).
- Manage high-volume phone calls; handle scheduling, inquiries, and issue resolution.
- Maintain organized digital and physical filing systems.
- Monitor, track, and order office supplies, materials, and equipment.
Customer Service & Communication
Serve as a primary contact for customers, vendors, and internal teams.Address customer concerns, service requests, and complaints professionally and promptly.Coordinate communication among sales, production, and installation teams to ensure accurate information flow.Production & Manufacturing Support
Work closely with production supervisors to verify order details, timelines, and specifications.Review work orders, measurements, and specifications for accuracy (strong math foundation required).Track production schedules and update customers regarding timelines or delays.Assist with quality checks on paperwork, order details, and scheduling.Leadership & Workflow Coordination
Delegate tasks to administrative or support staff as needed.Assist with onboarding and training new office employees.Ensure all departments have what they need to meet deadlines and daily targets.Identify workflow gaps and recommend process improvements.Accounting & Reporting Support
Assist with invoicing, purchase orders, and basic bookkeeping tasks.Reconcile order documents, delivery confirmations, and related paperwork.Generate daily, weekly, and monthly operational reports for leadership.Compliance & Safety
Maintain compliance with company policies, safety standards, and manufacturing regulations.Support HR-related tasks including attendance tracking, maintaining employee files, and scheduling.Required Skills & Qualifications
Fluent in Spanish (required)Strong math skills for reviewing measurements, orders, and invoicesExperience managing heavy phone traffic and delivering excellent customer serviceProven ability to multitask, delegate, and thrive under pressureStrong problem-solving skills and the ability to take initiative in fast-paced situationsProficient computer skills and ability to learn new systems quicklyPrior experience in a manufacturing, construction, or production office strongly preferredExcellent organizational, communication, and leadership abilities