Talent.com
Sr. Quality Engineer, Service and Customer Support

Sr. Quality Engineer, Service and Customer Support

Noah MedicalSan Jose, CA, United States
11 days ago
Job type
  • Full-time
Job description

Who We Are

Noah Medical is building the future of medical robotics. Our next generation robotic platform targets early diagnosis and treatment of patients across multiple indications. We are looking for exceptional engineers and key team members. Our incredibly talented team of engineers, innovators, and industry leaders bring years of experience from the top healthcare companies in the world, including : Intuitive, Auris, Stryker, Johnson & Johnson, Boston Scientific, Verb Surgical, Mako, Think Surgical, Medrobotics, and Hansen. We are looking for talented, motivated and ambitious team members to revolutionize robotic surgery.

About The Team

The Sr. Quality Engineer, Service and Customer Support is responsible for establishing and supporting quality processes as it relates to NPI, Design Transfer, and Post Market Support. This position provides support to the Noah Medical Service organization.

A Day In The Life Of Our Quality Engineer, Service and Customer Support

Quality & Compliance

  • Support root cause analysis and corrective / preventive actions (CAPA).
  • Assist in developing, maintaining, and improving SOPs, Work Instructions, FMEAs and related quality documentation.
  • Monitor and report Quality KPIs (e.g., NCR trends, Cost of Quality) and contribute to post market risk management activities
  • Ensure day to day compliance with FDA, ISO, and company quality standards.
  • Support internal audits, inspections, and regulatory readiness.

Service & Support

  • Collaborate with Customer Care, Field Service, and Product Support to help evaluate recurring service issues, product performance concerns, and maintenance challenges.
  • Review service records and provide quality oversight in customer communication documentation
  • Provide tools, training, and documentation to ensure service teams can meet quality and compliance expectations.
  • Assist in non-product software validation activities, including protocols, reports, and risk analyses.
  • Continuous Improvement

  • Participate in process improvements using Lean and Six Sigma methodologies.
  • Partner with cross-functional teams (R&D, Manufacturing, Medical Education) to reduce recurring issues and improve serviceability.
  • Communicate feedback from the field to inform design improvements and product reliability.
  • Product Launch & Market Readiness

  • Conduct quality reviews of new product launches and system integrations.
  • Support clinical and technical training evaluations to ensure service teams are prepared.
  • Coordinate with Sales, Marketing, and Training to align on customer-facing quality needs.
  • Qualifications

  • Bachelor's degree in Engineering or related Science, or equivalent experience.
  • 5+ years in Quality Engineering, ideally in medical devices or robotics.
  • Strong knowledge of GxP, FDA regulations (21 CFR Part 11), IEC 62353, and ISO standards (e.g., 13485, 60601).
  • Experience with CAPA, risk management, and validation (software and process).
  • Proficiency with quality and business systems (e.g., Salesforce, Arena, Jira, Tableau, MS Office).
  • Excellent communication, organizational, and problem-solving skills.
  • Preferred : CQA or Six Sigma certification; project management experience
  • Preferred : Experience with global product launch quality management
  • #LI-Hybrid

    Pay Transparency

    The Pay Range for this position is listed. Noah Medical offers a comprehensive benefits package including : competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors such as location as permitted by law. Total compensation may also include additional forms of incentives.

    California Pay Range

    $108,000-$135,000 USD

    Benefits & Perks (For Full Time Employees) :

  • Competitive Salary
  • Comprehensive health insurance including Medical, Dental and Vision + HSA and FSA options
  • Equity & Bonus Program
  • Life Insurance (company paid & supplemental) and Disability insurance
  • Mental health support through medical insurance programs
  • Legal and Pet Insurance
  • 12+ paid holidays, 15-20 days of PTO + sick time
  • Paid parental leave
  • In-office snacks and beverages
  • In-office lunch stipend
  • Learning & Development Opportunities : On-demand online training and book reimbursement
  • Team building and company organized social and celebration events
  • Noah Medical may offer remote, hybrid, or onsite work arrangements within the state of California depending on the specific team and / or role where applicable.

    Noah Medical is an Equal Opportunity Employer. We celebrate diversity and are committed to ensuring an inclusive environment for our employees. Applicants are considered for all positions without regard to race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, ancestry, age, genetic information, physical or mental disability, marital or protected military or veteran status, or any other consideration made unlawful by federal, state or local laws.

    Please visit our Careers Page to view our latest openings.

    NO AGENCIES PLEASE - Please do not outreach to any managers or submit any resumes without a signed agreement from Talent Acquisition. Resumes shared with anyone at Noah Medical without a signed agreement will be considered your gift to us and no fee will be paid.

    Create a job alert for this search

    Sr Quality Engineer • San Jose, CA, United States

    Related jobs
    • Promoted
    Customer Service Systems Engineer

    Customer Service Systems Engineer

    OpenAISan Francisco, CA, United States
    Full-time
    OpenAI's mission is to build safe artificial general intelligence (AGI) which benefits all of humanity.This long-term undertaking brings the world's best scientists, engineers, and business profess...Show moreLast updated: 8 days ago
    • Promoted
    Sr. Quality Engineer

    Sr. Quality Engineer

    EchoSan Francisco, CA, United States
    Full-time
    Echo Neurotechnologies is an exciting new startup in the Brain-Computer Interface (BCI) space, driving innovation through advanced hardware engineering and AI solutions. Our mission is to deliver cu...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Customer Service (50k-90k per year)

    Remote Customer Service (50k-90k per year)

    Professional CareersLivermore, California
    Remote
    Full-time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show moreLast updated: 21 days ago
    • Promoted
    Sr. Quality & Reliability Engineer, Trainium Servers and Systems Manufacturing

    Sr. Quality & Reliability Engineer, Trainium Servers and Systems Manufacturing

    AmazonCupertino, CA, United States
    Full-time
    The Trainium Manufacturing, Quality and Reliability (MQR) Team is part of AWS Annapurna Labs focused on Machine Learning products that designs cutting AI platforms for the world's largest Cloud Ser...Show moreLast updated: 11 days ago
    • Promoted
    Sr. Manager Product Service and Support

    Sr. Manager Product Service and Support

    BlackhornvcRedwood City, CA, United States
    Full-time
    As a Product Support Engineer, you will be the primary field engineer responsible for ensuring reliable operations of Dexterity’s Mech systems at customer sites. This role bridges hardware, systems ...Show moreLast updated: 16 days ago
    • Promoted
    Senior Customer Support Engineer

    Senior Customer Support Engineer

    VirtualVocationsOakland, California, United States
    Full-time
    A company is looking for a Senior Customer Love Engineer in the EMEA region.Key Responsibilities Learn the product and assist customers with inquiries via chat, email, and Zoom Guide new custome...Show moreLast updated: 30+ days ago
    • Promoted
    Engineer

    Engineer

    Matlen SilverFremont, CA, US
    Full-time
    In this role, you will contribute to the design, development, and continuous improvement of packaging components, artwork, and labeling for sterile and non-sterile medical devices.You’ll coll...Show moreLast updated: 5 days ago
    • Promoted
    Customer & Product Quality Engineering Manager

    Customer & Product Quality Engineering Manager

    RenesasSan Jose, CA, United States
    Full-time
    Customer & Product Quality Engineering Manager.Renesas Electronics America, Inc.Customer & Product Quality Engineering Manager. Quality Engineering team located in San Jose,.This engineer is respons...Show moreLast updated: 10 days ago
    • Promoted
    Senior Quality Engineer, Sterilization & Biocompatibility

    Senior Quality Engineer, Sterilization & Biocompatibility

    Calyxo, Inc.Pleasanton, CA, United States
    Full-time
    The company was founded in 2016 to address the profound need for improved kidney stone treatment.Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resourc...Show moreLast updated: 14 days ago
    • Promoted
    Senior Technical Support Customer Success Manager

    Senior Technical Support Customer Success Manager

    QualysFoster City, CA, United States
    Full-time
    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!.Technical Support Customer Success Manager will be responsible for managing key ...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Customer Service Associate

    Retail Customer Service Associate

    FedExLivermore, CA, US
    Full-time
    The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.Th...Show moreLast updated: 1 day ago
    Sr Systems Engineer, Robotics Service

    Sr Systems Engineer, Robotics Service

    Telos Health, Inc.Campbell, CA, US
    Full-time
    Quick Apply
    Sr Robotics Service Engineer This position is based in our Campbell, California offices.This position is on-site & full-time Why Telos Health?. At Telos Health, an Imperative Care company, we ar...Show moreLast updated: 21 days ago
    • Promoted
    Sr. System Integration Engineer

    Sr. System Integration Engineer

    Reliable RoboticsMountain View, CA, United States
    Permanent
    We're building safety-enhancing technology for aviation that will save lives.Automated aviation systems will enable a future where air transportation is safer, more convenient and fundamentally tra...Show moreLast updated: 30+ days ago
    • Promoted
    Sr. Staff Engineer

    Sr. Staff Engineer

    Bio-Rad LaboratoriesPleasanton, CA, United States
    Full-time
    You'll drive the development of hardware products that directly impact healthcare innovation and improve lives worldwide. You'll collaborate cross-functionally to.Your expertise in electrical engine...Show moreLast updated: 30+ days ago
    • Promoted
    Benefits Customer Service Advisor - Work from home (50k-90k per year)

    Benefits Customer Service Advisor - Work from home (50k-90k per year)

    Professional CareersLivermore, California
    Remote
    Full-time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show moreLast updated: 7 days ago
    • Promoted
    Senior Quality Engineer

    Senior Quality Engineer

    MindlancePleasanton, CA, US
    Full-time
    Development Quality Engineer will serve as a technical representative providing design quality expertise to a product development team. Responsible for maintaining a strong collaborative partnership...Show moreLast updated: 6 days ago
    • Promoted
    Quality Engineer - Apple Services Engineering

    Quality Engineer - Apple Services Engineering

    AppleCupertino, CA, United States
    Full-time
    We’re seeking a Quality Engineer for the newly formed ASE Central Release Quality team to drive a global quality strategy for client and server releases. This role involves defining KPIs, generating...Show moreLast updated: 11 days ago
    • Promoted
    Sr. Development Quality Engineer

    Sr. Development Quality Engineer

    Spectraforce TechnologiesPleasanton, California, United States
    Full-time
    Development Quality Engineer will serve as a technical representative providing design quality expertise to a product development team. Responsible for maintaining a strong collaborative partnership...Show moreLast updated: 8 days ago