Pivot Service ManagerPipeyard • Rocky Ford, CO, US

Pivot Service Manager

Pipeyard • Rocky Ford, CO, US

2 days ago

Job type

Full-time

Job description

Job Description

Service Manager Pivot Irrigation Services

Location : Rocky Ford, CO / Granada, CO

Company : Pipeyard

Job Type : Full-Time | Salaried | Leadership Role

Industry : Agricultural Irrigation Services

Position Summary

Pipeyard is seeking an experienced and driven Service Manager to lead and oversee its pivot irrigation service operations in southeastern Colorado. This role will serve as the primary point of contact for clients requiring service on pivot irrigation systems and is responsible for the day-to-day management, training, and development of the field service team.

The ideal candidate will possess strong leadership skills, deep technical knowledge of pivot irrigation systems, and the ability to coordinate cross-functional teams to deliver timely, high-quality service. This role is critical to ensuring Pipeyards reputation for excellent customer service and technical reliability continues to grow in the region.

Key Responsibilities

Act as the lead liaison for clients with service needs related to pivot irrigation systems
Oversee and schedule service teams , ensuring proper technician deployment, productivity, and accountability
Coordinate with internal departments (sales, inventory, finance, etc.) to ensure seamless end-to-end service delivery
Handle service escalations and act as point-of-contact for complex technical issues requiring resolution
Provide hands-on troubleshooting support and maintain detailed knowledge of product systems and service protocols
Mentor and train field service technicians on service procedures, safety standards, and customer interaction
Prepare and deliver weekly and monthly reports on service KPIs, performance metrics, and team productivity
Implement and continuously improve SOPs related to pivot service delivery and follow-up
Ensure proper use and accountability of company tools, equipment, and resources
Support recruitment, hiring, and onboarding of new service team members as needed
Maintain compliance with all applicable safety and company policies

Reporting Structure

Reports To : General Manager

Supervises : Field Service Technicians (Rocky Ford & Granada)

Coordinates With : Inventory Control, Finance, Technical Training, and Ownership

Qualifications

Education and Licensing

High school diploma or equivalent required; technical certifications in agriculture or mechanical systems preferred

Valid Colorado drivers license (CDL not required but preferred)

Experience

Minimum 35 years of supervisory experience in a service management, irrigation, or field operations role

Proven expertise with pivot irrigation systems (Valley, Reinke, Zimmatic, etc.) is highly desirable

Experience coordinating and dispatching mobile service crews

Skills, Knowledge, and Abilities

Strong mechanical and technical problem-solving skills

Excellent communication and customer service abilities

Team-oriented leadership with a hands-on, lead-by-example approach

Proficiency in service scheduling, documentation, and basic reporting tools (MS Excel, Rock Solid CRM, etc.)

Ability to interpret technical manuals, service orders, and customer specifications

Physical Requirements

Ability to lift 50+ pounds, work outdoors in varying weather conditions, and perform field inspections

Comfortable working in and around active farm and industrial sites

Working Conditions

Office, yard, and field-based role (travel between Rocky Ford and Granada locations required)

Regular working hours : MondayFriday, 8 : 00 AM to 5 : 00 PM with rotating on-call weekends

Occasional evening or emergency hours as needed to resolve urgent service issues

Compensation & Benefits

Competitive base salary based on experience

Company vehicle or mileage reimbursement

PTO and retirement plan available after probationary period

Ongoing training and advancement opportunities

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Service Manager • Rocky Ford, CO, US