LandPro Equipment LLC is hiring : Service Writer in Rochester

Service Writer

Rochester, NY (http : / / maps.google.com / maps?q=185+Route+31F+Macedon+NY+USA+14502)

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Description

Competitive Pay, Close to Home, Easy Application Process - Apply Today

Position Specifics : Department : Service

Reports To : Service Manager or Location Manager

Supervises : None

Compensation & Benefits :

Extremely Competitive Wages

Paid Time Off

Health Benefits

Employee Discount

401k and more

$40,000-$50,000 / year based on experience

Purpose :

Manages the flow of work through the Service Department from customer interaction through repair completion and invoicing. Assists the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation within the dealership.

Responsibilities :

Fields internal and external customer inquiries to the Service Department

Open work orders as directed by the Service Manager / Shop Foreman and manage the work order cycle process until they are closed and invoiced

Monitor and maintain Service Productivity and Attendance Report for accuracy and weekly payroll processing

Maintain the service library with current information (e.g. files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager

Utilize Modern to assist with scheduling and communication with customers

Maintain Service Department filing and records

Knowledge of DSi and may be responsible for assisting in DSi for transportation

Update customer profiles regarding equipment, hours, or other information from the customer work orders

Responsible for other duties as assigned by your manager

Requirements

Experience, Education, Skills, and Knowledge :

Basic knowledge of accounting practices and office procedures

Strong customer service and communication skills in person and over the phone

Ability to use standard desktop applications such as Microsoft Office and internet functions

Ability to multitask in a fast-paced environment

Ability to analyze and interpret internal reports

General understanding of mechanical / technical terms is preferred

High school diploma or equivalent experience

LandPro Equipment is an Equal Opportunity Employer. We are proud to recruit, hire, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.

Salary Description

$40,000-$50,000 / year