SLS Service Administrator

Service Administrator

New full time on-site opportunity based in Billerica MA for a Service Administrator to assist the Bruker BioSpin Director of Field Service Operations with daily administrative tasks and customer communication.

Responsibilities include :

• Daily coordination with BBIO Service and Lifecycle Support (SLS) Management, Field Service Engineers, Logistics, Factory Team colleagues and customers on various assigned tasks.
• Facilitate incoming movement and return shipment of parts, ensuring that all proper authorizations are completed.
• Assist with monthly financial forecasts and end of month performance reporting requirements.
• Monitor and distribute Point Of No Return information for upcoming deliveries / orders.
• Assist SLS AMER team with RMA / SFDC data entry and tracking of billable opportunities.
• Distribute New Order delivery information to corresponding members of local Service team.
• Monitor late deliveries and back orders.
• Coordinate with internal departments to obtain information needed for accurate response to customer and field service engineer inquiries.
• Monitor the maintenance of customer service databases by / from entered cases information and equipment data.
• Maintain and update service reports and installation acceptance records.
• Build and maintain a working knowledge of Bruker BioSpin products, sales promotions, and order processes.
• Provide additional BBIO SLS administrative support as required for service operation needs.
• Perform other duties and projects assigned.

Qualifications include :

At Bruker, the base salary is part of our total compensation. The base salary for the role will depend on several job-related factors, including, but not limited to, education, training, experience, the geographic location of the successful candidate, and skills. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.