Part-Time Billing Specialist
This role is essential for maintaining healthy cash flow and requires strong communication, negotiation, and independent problem-solving skills.
Location : Irving, TX
Schedule : M-F 11AM-3PM 100%-On-Site
Compensation : $21-23 DOE
Key Responsibilities
Accounts Receivable & Collections
- Proactively monitor customer accounts to identify and prioritize past due invoices and outstanding debt.
- Initiate contact with clients via phone, email, and other communication channels to inquire about overdue payments and encourage timely debt resolution.
- Negotiate and coordinate payment plans and actions to encourage rapid resolution of outstanding balances.
- Investigate and analyze historical account data, billing records, and payment history to inform collection strategies.
- Maintain accurate and up-to-date records of collection activity, account status, and billing efforts within the accounting database.
- Generate regular reports detailing collection status, aging accounts, and overall collection performance.
Customer Service & Billing Support
Serve as the primary point of contact for clients regarding billing inquiries, open invoices, account balances, and payment processing.Resolve complex billing discrepancies and customer issues with professionalism and a commitment to customer satisfaction.Accurately and efficiently process payments and refunds, applying them correctly to customer accounts.Collaborate with the Sales and Accounting teams to resolve issues that may impede timely payment.Qualifications
Required Skills & Experience
High School Diploma or GED.1+ years of experience in a customer service, collections, or accounts receivable environment.Demonstrated knowledge of standard billing procedures and effective collection techniques.Proficiency in Microsoft Office Suite , with strong working knowledge of Microsoft Excel (e.g., data sorting, filtering, basic formulas).Exceptional written and verbal communication skills , with a proven ability to communicate clearly and professionally.Skilled in negotiation and conflict resolution , with the ability to manage difficult conversations while maintaining positive client relationships.Patience and stress management capabilities, especially when working with sensitive account matters.Preferred Qualifications
Associate's or Undergraduate degree in Accounting, Finance, or a related field.Previous experience working in a dedicated collections role or managing a target-based accounts portfolio.Working knowledge of relevant accounting software / databases (e.g., QuickBooks, SAP, etc.).Compensation / Pay Rate (Up to) : $21.00 - $23.00 Per Hour