Information Technology System Technician-Technology

Job Summary / Definition

Under the direct supervision of the Director, Information Systems Technology; the Information Technology System Technician is responsible for supporting various enterprise-wide software systems and databases, associated software components, and core curriculum software programs. This position will perform a variety of moderately complex information technology support duties including Level One helpdesk support and troubleshooting, and training to ensure a smooth delivery of technology services as well as clerical support duties.

Examples of Duties / Responsibilities

• Provide a customer service-oriented level of support for district technology users, parents and outside agencies; act as a liaison for computer operations; communicate, resolve, and / or initiate the resolution of problems and concerns.
• Prepare and conduct training for district personnel in the use of various district technology systems and prepare written training documents in accordance with the Department Supervisor's training plan.
• Prepare a variety of reports, analyses, and statistical documents.
• Facilitate communication of proper procedures to school sites.
• Participate in and support the Student Registration process.
• Manage and monitor all aspects of student records including creating class lists and courses in the Student Information System ensuring data accuracy.
• Work with other school and department staff to collect, input, submit, manage, reconcile, verify and extract data in various database software systems, including CalPADs and other related data collection systems in accordance with all local, state, and federal requirements, working closely with other school or department staff to ensure timely submission, accuracy and accessibility.
• Create and manage both staff and student user accounts in various software systems.
• Assist in the preparation of information for publication for the District's communication services.
• Assist in the development of standards, policies, and procedures related to maintaining district data.
• Monitor and maintain records for the Technology Department budget, including making purchases and preparing requisitions.
• Manage technology inventory, including ordering, storing and distribution of supplies, material and equipment.
• Perform a variety of responsible secretarial and clerical duties including handling materials of a confidential nature.
• Perform related duties as assigned.

Qualifications Guide

Knowledge of :

Ability to :

Training / Education and Experience

Education : High school graduation and any combination equivalent to completion of a two-year technology-related major.

Experience : and two years of responsible experience with record-keeping, word processing, database, spreadsheet, desktop publishing, diagnostic, e-mail and internet applications in a networked environment with increasingly responsible clerical or secretarial experience in a technology environment.

Licenses :

Working Conditions / Physical Requirements

Environment :

Indoor office environment

Driving a vehicle to conduct work

Physical Abilities :

The usual and customary methods of performing the job's functions require the following physical demands : Hearing, speaking and seeing to perform assigned activities, occasional lifting, carrying, pushing, and / or pulling; some stooping, kneeling, reaching, crouching, and / or crawling; and significant fine finger dexterity. Generally, the job requires 60% sitting, 15% walking, and 25% standing, the job is performed in a clean atmosphere.

MUST ATTACH REQUIRED DOCUMENTATION (TRANSCRIPTS, DEGREE, ETC.) FOR APPLICATION TO BE CONSIDERED COMPLETE.

Work Year

12 months / 8.0 hours

7 : 00 am-3 : 30 pm

Salary Classification : 29.5

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