Engineering Manager, Fulfillment

Engineering Manager, Fulfillment

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.

The same principles built into our products are reflected in how our team works : we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An overview of this role

The Fulfillment sub-department focuses on improving capabilities in Platform, Provision, Seat Management, Subscription Management, and Utilization areas. Our mission is to provide customers with a world-class buyer experience through the infrastructure and systems that power GitLab's purchasing and licensing processes.

As an Engineering Manager for Fulfillment, you'll specialize in people leadership, viewing your team as your product. You'll set and communicate a platform vision for building self-service fulfillment infrastructure that is delightful, performant, trustworthy, and reliable. Your role requires you to amplify team impact and collaborate across functions, safeguarding your team's health while hiring world-class talent and positioning them for success. You'll own delivery of product commitments, continuously improve productivity, and coordinate across departments to accomplish collaborative goals. While maintaining hands-on technical fluency to engage with engineering details and review architecture and code, your primary focus is on people leadership and strategic platform development.

What you'll do

• Lead, hire, and develop a high-performing, globally distributed Fulfillment team; run regular 1 : 1s and coaching to improve team health and productivity as measured by agreed team metrics.
• Drive strategy for the self-service fulfillment platform with a platform-first approach.
• Collaborate with Sales & Go-To-Market (Deal Desk), Finance & IT (Analytics Engineering), Support Engineering, and Product Technical Program Management to ship purchasing and licensing improvements that enhance the buyer experience.
• Own execution for the team's roadmap; track throughput and quality, remove blockers, and deliver releases predictably.
• Establish, track, and improve key engineering metrics to increase reliability and availability of Fulfillment systems; regularly report progress to stakeholders.
• Review architecture and code across Ruby on Rails and React / Vue; make final technical decisions and contribute hands-on when needed to unblock delivery.
• Improve team processes and tooling (planning, code review, testing, documentation) to increase velocity and developer experience; run retrospectives with clear follow-ups.
• Identify platform gaps through targeted discovery and drive closure via clear owners, milestones, and success criteria while ensuring SOX / GDPR compliance and security best practices.

What you'll bring

About the team

We collaborate closely with stable counterparts including Sales & Go-To-Market teams (Deal Desk), Finance & IT (Analytics Engineering), Support Engineering, and Product Technical Program Management. Our cross-functional work extends to various working groups including the GTM Product Usage Data Working Group, GitLab Order to Cash Technical Fusion Team, and Cloud Licensing initiatives.

The Fulfillment sub-department strives to increase the reliability and availability of Fulfillment infrastructure, make foundational improvements to the architecture and data models of the Fulfillment systems, and improve the developer experience through better tooling and documentation.