Software Developer-SCSM

TekWissen provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering, and systems integration.

Job Description

The Software Developer-SCSM, under general supervision, participates in the analysis, design, testing, implementation and support of Microsoft System Center Service Manager 2012 R2.

Responsibilities

• Functions as a liaison to multiple business units. Serves as point of contact for issue reporting, tracking, resolution and validation.
• Aid in leading the analysis, design, testing, implementation, and support activities for Service Manager solutions
• Use Service Manager experience / knowledge to offer up best practices / solutions to identified business needs / issues
• Prepare documentation (requirements, recommendations, technical analysis)
• Prepare Mockups / Prototypes based on Requirements / Recommendations use knowledge of Service Manager features / tools to offer up solutions to the identified requirements
• Troubleshoot any application side issues; document findings / solutions / fix, work with technical administrators to implement solution / fix
• Work with business units to develop and / or maintain their reporting needs
• Provide training for key stakeholders on current and future functionality
• Champions development guidelines and standards
• Develops and executes unit test plans and assists in the development and execution of system test plans
• Strong understanding of Software Development Lifecycle (SDLC)

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.

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