Customer Success (Sales) Intern

Customer Success Intern

CAS uses intuitive technology, unparalleled scientific content, and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated reservoir of scientific knowledge, and for over 118 years, has helped innovators mine, assess, and apply that information to keep businesses thriving. The CAS team is global, diverse, and endlessly curious, and strives to make scientific insights accessible to innovators worldwide.

CAS is currently seeking a Customer Success Intern for Summer 2026. This position will be located in our headquarters in Columbus, Ohio. Our Summer Intern Program aims to foster a high level of engagement and learning for participants through in-depth immersion into our working environment with our professional teams. Participants will benefit from exposure to a variety of state-of-the-art software technologies and practices, while also expanding their professional network with CAS staff and fellow interns. Internship will run May 18th, 2026 - August 7th, 2026.

Job Accountabilities

Work closely with a Customer Success Manager in day-to-day activities supporting account management and client relationship development. Assist in finding leads within existing accounts. Assist in coordinating client meetings, user training, and product awareness campaigns. Provide support to develop lead list at New Logo target accounts. Become proficient in Salesforce to help team members with reporting and related CRM activities. Other duties as assigned.

Qualifications

Undergraduate major in a science-related field, business, communications, or other related disciplines. Technical aptitude with excellent interpersonal skills, critical thinking, and written / verbal communication abilities Ability to multitask, prioritize, and manage time effectively Experience leveraging LinkedIn and other prospecting tools is a plus Experience with virtual selling tools such as Teams, WebEx, and other comparable video conference platforms. Strong written and verbal communication skills, creativity, and attention to detail Analytical mindset and willingness to learn from data Candidates for this position must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.