Software Engineer I, Support

Job Description

Job Description

Software Engineer I, Support

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for passionate and driven Software Engineer, Support to join our team.

What you’ll be doing?

Technical Support & Issue Resolution :

• Investigate, diagnose, and resolve support tickets related to software functionality, system integrations, data discrepancies, production issues and performance issues.
• Guide users through problem-solving steps for software configuration, connectivity, and troubleshooting.
• Document all ticket resolutions, technical solutions, and customer interactions in the ticketing system.
• Manage customer accounts to ensure processes are working as expected and identify potential problems.
• Understand and follow Smart Data Solutions’ (SDS) workflow and associated technical systems.
• Understand and follow all assigned customer workflows including import and export processes.
• Interpret customer business processes, analyze problems, and recommend programmable solutions.
• Apply analytical and business knowledge to solve customer specified problems adhering to SDS coding standards and policies.

Customer Interaction & Communication :

Collaboration & Continuous Improvement :

What we’re looking for?

Education and Experience

Skills and Competencies

Preferred Skills

Location : This role is based in our Eagan, MN or Dallas, TX office. This is a hybrid role with requirements of 3 days in-office per week.

Why this is the company for you?

Top Benefits & Perks :

Who is Smart Data Solutions?

Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients—including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners—SDS streamlines complex front, middle, and back-office operations.

Smart Data Solutions is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.