Client Services Specialist

Job Description

Job Description

Description :

KP LLC is more than just a company. We have stood the test of time for over 90 years by combining our traditional services with the latest online technology. We continue to build on this foundation, growing our team with the same core values that made us who we are.

KP is looking for a Client Services Specialist to service our clients by planning, facilitating and coordinating all phases of service requirements while adhering to client specifications and KP guidelines.

Essential Duties and Responsibilities :

• Liaison between the Client, Sales, IT and Operations after the initial installation of programs; plans, develops methods and procedures to obtain and clarify customer end-use needs; directs and coordinates program activities,
• Manage client relationship including communications with client on current business issues.
• Gather client specifications for print, mail, fulfillment, and / or technology-based solutions, coordinate with internal resources and proactively communicate with customers to provide accurate estimates and proposals.
• Compare customer specifications to operational instructions, work orders, change orders and invoicing to ensure that all elements and necessary documents are accurate, complete and in accordance with customer agreements.
• Prepare and provide accurate reports and analytics to the client and / or sales and proactively communicate key milestones and status before, during and after jobs, projects and programs.
• Maintain active, timely and effective communications between sales, operations, and the customer by : participating in meetings, business reviews and conference calls, follow-up on all customer and sales inquiries; and compiling reports and metrics as necessary.
• Schedule and coordinate with suppliers to ensure delivery dates are met.
• Collaborate proactively with team members to back-up and adequately distribute work load to ensure client deadlines are met.
• Other duties and responsibilities as assigned.

Requirements :

Certificates and Licenses : Customer Service or Project Management Certification a plus