Technical Services Support Manager (HVAC / R)

Job Description

Job Description

We're helping businesses become more sustainable. Join us!

Budderfly is a fast-growing, private equity-backed energy management company that is helping the planet by reducing carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. By installing and managing a combination of patented technologies, equipment upgrades, and proprietary energy software solutions, we deliver energy savings with no investment required from our customers.

Recognized as one of Fast Company's Most Innovative Companies of 2025 and featured on the Inc. 5000 list of America's Fastest-Growing Companies for four consecutive years, Budderfly is driving real impact at scale.

We are an energetic, dynamic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place!

We are seeking a results-driven and experienced Technical Services Manager HVAC / R to lead our technical support team in delivering exceptional service and support to our clients. This role requires strong leadership, deep technical knowledge, and a proven ability to manage service performance against key metrics.

Why this Role is Important :

You will be responsible for ensuring timely issue resolution, managing escalations, and achieving operational excellence through adherence to defined KPIs. This is a critical leadership role that directly influences customer satisfaction, operational efficiency, and team performance.

Job Responsibilities :

• Team Leadership & Management
• Lead, mentor, and develop a team of technical service professionals, fostering a culture of accountability and continuous improvement.
• Oversee day-to-day operations of the technical services department, including scheduling, workload balancing, and performance monitoring.
• Conduct regular team meetings, performance reviews, and training sessions.

KPI Management & Reporting

Technical Support & Escalation Handling

Process Improvement & Compliance

Location : Shelton, CT / Hybrid or Remote

Compensation

$80,000—$100,000 USD

Compensation is based on factors including level of experience, skillset, qualifications, and location.

What We Offer :

Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.

We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career web page as a result of your disability .