Software Developer Production Support Plano, Tx

Job ID : 205459

Required Travel : No Travel

Managerial - No

Location : USA-TX Plano 2900 W Plano Pkwy (CU)

Who are we

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services we unlock our customers innovative potential empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud enable them to differentiate in the 5G era and digitalize and automate their operations. Listed on the NASDAQ Global Select Market Amdocs had revenue of $5.00 billion in fiscal 2024. For more information visit

At Amdocs our mission is to empower our employees to Live Amazing Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact fostering growth embracing flexibility and building connections we enable them to live meaningful lives while making a difference in the world.

In one sentence

Responsible for monitoring Data Warehouse Applications Jobs and Processes and trouble shooting them in case of failures on both On-Prem and Cloud environments.

What will your job look like

Monitoring Data Warehouse Applications Jobs and processes. Trouble shooting them in case of failures and taking lead to resolve them

Provide Operational support like Stopping / Starting Data warehouse Apps Jobs and Processes during maintenance of environments / servers on both On-Prem and Cloud environments

Review Deployment guide and provide Deployment support for new projects related to Data warehouse Apps

Lead complex production issues coordinate with several teams and drive the issues to resolution

Help with documentation of production processes and procedures job guides and aides

All you need is...

Bachelors degree in Science / IT / Computer Science or equivalent.

Linux knowledge and familiarity in working in Linux environment.

Relational DB concepts and use of it (Oracle / SQL / MySQL or similar).

Good communication skills both verbal and written.

Collaborate with your counter-part Teams at Offshore and Nearshore and also with other Teams like Development Infrastructure and DBA.

Able to work independently talk to clients address questions concerns and drive issues to a closure.

Ability to learn new technologies quickly.

Flexible with timing shift can be from 8AM-5PM or 12PM-9PM. Willing to work on shifts on weekends once every 3 to 4 weeks (Roster is prepared in advance).

Nice to Have...

Experience in IT Operations and Production support.

Knowledge and experience in Linux scripting languages (Shell or Bash).

TWS (Tivoli Work Scheduler) or any other similar Job scheduler.

Azure and Snowflake experience and certification.

Why you will love this job :

Gain and enrich your experience in IT Operations by providing production support to ATTs Data Warehouse Apps which is one of the largest Data Warehouse implementations in the world.

Opportunity to learn new technology like Snowflake and new cloud technologies on Azure.

You will have the opportunity to work in a growing organization with ever growing opportunities for personal growth.

We provide stellar benefits including but not limited to health dental unlimited vacation and parental leave!

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

Key Skills

Account Payable,C++,Community Support,Garment,Import & Export,Java

Employment Type : Full Time

Experience : years

Vacancy : 1