Customer Service Manager

Customer Service Manager

Licensing and Permitting Supervisor 2 Customer Service Manager Oregon Department of Transportation Driver and Motor Vehicle Services (DMV) Field Services Group / East Region Hermiston

This position is open for recruitment and fully funded following the 2025 Special Legislative Session.

The role : Bring your leadership skills to our DMV office in Hermiston as the customer service manager. This position manages the Hermiston and Condon DMV Field Offices. In this critical role, you will oversee office operations and supervise employees. Responsibilities include ensuring customer service standards are met during every interaction, meeting facilitation, budget preparation, participating in the recruitment process, conducting performance evaluations and resolving customer complaints. If you have a passion for helping others and providing exceptional customer service, apply today!

We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. We encourage people from all backgrounds and abilities to apply for our positions.

A day in the life :

• Oversee operations of assigned office(s).
• Ensure transactions reflect correct interpretation and application of laws, rules and program policies and procedures.
• Provide direct customer service and maintain proficiency with processing driver and vehicle transactions.
• Research and resolve technical issues.
• Maintain accurate records related to the management and operation of field offices.
• Analyze business processes and systems for efficiency, accuracy and adherence to applicable policies, procedures, rules and laws.
• Investigate and resolve customer complaints and concerns.
• Manage process for filing vacancies.
• Evaluate and improve employee effectiveness by providing feedback during one-on-one meetings.
• Conduct employee performance evaluations and engage in performance discussions or improvement plans when necessary.
• Monitor operating budget and contract compliance. Approve and reconcile expenses.
• Perform VIN inspections and drive tests in inclement weather.
• Work is primarily conducted in an office setting and can include irregular hours based on business needs.
• Travel within region is required and may include traveling overnight and during inclement weather.

What's in it for you :

Minimum qualifications : Four years of lead work, supervision or progressively related experience. OR One year of related experience and a bachelor's degree in a related field.

Special qualifications :

What we'd like to see :

How to apply :

Fill out the application or attach a resume. Please contact the recruiter under the 'Need help?' section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM / YYYY) for each employer.

Need help?

Additional information :

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO / AA / ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.