Network Field Repair Technician - Chicago

G5Remote, IL, US

30+ days ago

Job description

SUMMARY

WhiteSky Communications, A RealPage company, is an innovative managed services and telecommunications company that was established in 2005. Whitesky partners with student housing, luxury apartments, hotels, adult living, and assisted living / hospitals to provide bulk Internet services. #LI-BW1 #LI-Remote

As a Network Repair Technician, you will play a pivotal role in the continued growth of our organization by going above and beyond to support our client communities via site installations, repairs, and maintenance . Our technicians travel regionally, with the opportunity to travel across the US for network integration projects : large rollout installs and moves / adds / changes; for new construction and full remodels; and for emergency service as well as maintenance work.

PRIMARY RESPONSIBILITIES

Troubleshoot, repair, and provide technical support with structured cabling, fiber optic cabling, network hardware, video (digital and analog), surveillance, access control, and Web based IP phone systems in MDU environments.
Perform network maintenance to alleviate system outages including distribution systems and hardware.
Troubleshoot, repair, and install fiber distribution infrastructure including but not limited to splice and terminate underground fiber optic cable and equipment.
Provide quality service and customer support during field visits or dispatches providing the best possible customer experience.
Participate in the installation and activation of building infrastructure including wiring systems, fiber optics, data, and video electronics.

REQUIRED KNOWLEDGE / SKILLS / ABILITIES

A High School Diploma or equivalent is required.

At least 2 years of recent field experience installation of structured cabling (Fiber, Cat 5, Cat 6) as well as the network equipment that attaches to structured cabling in commercial setting – pulling / running / testing / terminating.

Prior experience installing and supporting network equipment such as : VOIP, WAPs, cameras, CATV, Security Systems, IP Surveillance, card access, speakers / stereo / amenity systems, energy management systems, network servers, routers, switches, racks, and / or digital streaming media.

Must be physically capable of working in construction environments, to include using a variety of tools, climbing ladders and accessing rooftops, lifting pertinent equipment, and navigating crawl spaces / attics, and closets

Initiative and a drive to add value to WhiteSky.

Excellent customer service and dynamic communication skills (think Ritz Carlton, Disney, Chick-fil-a and Zappo’s).

As an essential function of this position, the employee must be able to handle high levels of stress professionally and be congenial with other employees and customers always.

Must be able to work independently with little supervision.

Must be mechanically inclined and can troubleshoot network hardware as well as transport methods including cabling and fiber in various network types.

A current valid driver’s license and be insurable.

Must be willing to travel at least 80% of the time

PREFERRED KNOWLEDGE / SKILLS / ABILITIES

AS / BS degree in related technical field is highly desired.

Prior experience in both mechanical and fusion splicing.

Bilingual (highly preferred)