Desktop Support Engineer

Job Title : Desktop Support Engineer

Location : Raleigh, NC (Onsite Role) and Gastonia, NC 28053

Duration : Contract Position

Description :

On-Site Support : Respond to client queries and provide on-site technical assistance.

Network Maintenance : Ensure consistent operation of client networks, including routers, servers, and other hardware.

Troubleshooting : Diagnose and resolve hardware and software issues.

Installation and Configuration : Set up new hardware, software, and operating systems.

Training and Assistance : Provide training and technical support to end-users.

Documentation : Maintain records of issues and solutions in a ticketing system.

Collaboration : Work with other IT professionals to ensure seamless support.