Customer Service Representative

Job Description

Job Description

Salary : $18 - 22 an hour

FRIENDLY CUSTOMER SERVICE REPRESENTATIVE FOR POOL & HOT TUB COMPANY

We are looking for a friendly, positive, and outgoing personality to help us provide superior customer service to our clients. No experience in the pool or hot tub industry is required, however, applicants with previous customer-facing positions or phone service are encouraged to apply.

Our CSR Position Duties Include :

• Handle incoming phone calls, text messages, email, social media inquiries, and review site messages.
• Schedule service calls for our technicians
• Accurately adding customer information in our Service Titan CRM software
• Route nonservice job phone calls to the appropriate team member.
• Make appointment confirmation calls.
• Make follow-up Happy Calls to ensure a great customer experience once a job has been completed.

Our Ideal Candidate Attributes :

Great communication skills.

Positive and empathic attitude.

Well organized and detail-oriented.

Self-starter with take charge attitude.

Ability to work well with a team.

If you are looking for a small, fun family like atmosphere this is the perfect spot for you. While small St. Cyr Pool & Spa has been in business for over 50 years, our new leadership team is ambitious and looking to grow the company. We need GREAT customer service to do that.

HOURS : 9AM TO 5PM (7am to 3pm also available)

Job Type : Full-time Seasonal April - October with year round potential

Pay : $18.00 - $22.00 per hour

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Shift :

8 hour shift

No nights

Weekly day range :

Monday to Friday

Work setting :

In-person

Ability to commute / relocate :

Middleton, MA 01949 : Reliably commute or planning to relocate before starting work (Preferred)

Work Location : In person