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eCommerce Key Account Manager

eCommerce Key Account Manager

One Tree BrandsFrisco, TX, United States
1 day ago
Job type
  • Full-time
Job description

Account Manager — Amazon, TikTok Shop, Walmart (CPG)

Location :  Frisco TX (In-Office)

Type :  Full-time

Comp :  $80,000–$100,000 base (DOE)

Reports to :  Chief Growth Officer.

Works with :  Dedicated brand team (you’ll be embedded with the brand)

The role

We’re looking for a motivated, detail-obsessed Account Manager to fuel growth and flawless execution across  Amazon, TikTok Shop, and Walmart  for a leading  consumer packaged goods (CPG)  brand. You’ll run day-to-day marketplace operations, partner on sales strategy, and own results—working  directly with the brand  as your primary account.

What you’ll do

  • Build Strategy :   Own the marketplace strategy end-to-end—shape variation logic, pack / size architecture, and price & sloping; define hero SKUs vs. long-tail; and align pricing / promo guardrails to improve search rank, conversion, sales and margin, and forecasting.
  • Drive performance :  Deliver profitable growth at both brand and business unit levels by driving improvements across key marketplace metrics : product availability, Lost Buy Box (LBB) rate, margin performance, sell-out velocity, product mix optimization, forecast accuracy, ranking, CVR, CTR, and ROAS. Execute data-driven strategies to accelerate growth while maintaining operational excellence and alignment with quarterly and annual targets.
  • Own the storefronts :  Manage listings, variations, A+ content / Brand Story, Storefronts, and SEO (keywords, browse node alignment, attribute hygiene).
  • Run paid media (light to moderate) :  Brief and QA Amazon Ads / Walmart Connect / TikTok Shop campaigns with performance partners; pull weekly insights.
  • Forecasting & Availability :  Forecast demand, plan FBA / FBM & WFS shipments, track availability, reconcile shortages / chargebacks / deductions.
  • New Product Launches :  Plan new-item set-ups (content, compliance, logistics), review packaging readiness, and execute launch playbooks.
  • Solve problems fast :  Triage case logs (Brand Registry, compliance, listing suppressions, LBB), escalate smartly, and close the loop.
  • Reporting :  Create executive-ready reporting—weekly dashboards and QBRs—paired with sharp PowerPoint presentations that synthesize results, insights / learnings, and explicit “asks” (actions, owners, timelines) to drive decision-making and accountability.
  • Cross Functional Partnership :  Work with Ops, Creative, Finance, and leadership to hit revenue, margin, and service-level goals.

What you’ll bring

  • 3–5+ years  managing Amazon (Seller Central experience mandatory) and at least one of TikTok Shop or Walmart Marketplace for a  CPG  brand or agency.
  • Hands-on with  Seller Central / Vendor Central ,  Walmart Seller Center , and  TikTok Shop ; comfort with Brand Registry, tickets, and flat files.
  • Strong grasp of marketplace KPIs (ACOS / TACoS, ROAS, Buy Box %, OOS rate, CVR) and levers that move them.
  • Working knowledge of  inventory planning  (FBA / WFS), promo calendars, and catalog hygiene (attributes, duplicates, parent / child).
  • Analytical chops in  Excel / Sheets  (lookups, pivots) and familiarity with tools like Helium 10 / Jungle Scout / Perpetua / Quartile (or similar).
  • Clear, concise communication; proactive ownership; ability to thrive in a fast-moving, detail-heavy environment.
  • PowerPoint expertise with ability to present strategy, results, and clear insights.
  • Nice to have

  • Experience in  Walmart Connect  and  Amazon DSP  coordination.
  • TikTok Shop creator / affiliate activation exposure.
  • EDI / 3PL workflows, chargeback prevention, and deductions reconciliation.
  • Basic Looker / Power BI or similar BI exposure.
  • What success looks like (first 12 months)

  • Revenue & efficiency up :  Hitting quarterly growth targets while improving Availability, Forecasting accuracy, and sellout.
  • Operational excellence :  >
  • 98% listing health and in-stock on top SKUs; reduced chargebacks / deductions.

  • Strategy :  Clear strategy at a brand level and KPI tracking
  • Clear comms :  Stakeholders rely on your weekly scorecards and QBRs to make decisions.
  • In your first 90 days

  • Audit catalog, tracking variation, ads, improve forecasting; deliver a 90-day plan with quick wins.
  • Fix critical listing issues; stabilize top-line KPIs and in-stock.
  • Stand up weekly reporting and a promo / launch calendar aligned to brand goals.
  • Benefits & perks

  • Competitive base  $80,000–$100,000 , DOE.
  • Health, dental, vision; PTO and paid holidays.
  • Friendly culture; laptop + tools provided.
  • Growth path in a high-impact, brand-embedded role.
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