Patient Reg Rep FT Days

Are you an internal caregiver student or contingent worker / agency worker at UMass Memorial Health CLICK HERE to apply through your Workday account.

Exemption Status : Non-Exempt

Hiring Range : $15.00 - $27.00

Please note that the final offer may vary within this range based on a candidates experience skills qualifications and internal equity considerations .

Schedule Details :

Friday Saturday Thursday Tuesday Wednesday

Scheduled Hours : 6 : 30a - 3pm

Shift :

1 - Day Shift 8 Hours (United States of America)

Hours : 40

Cost Center :

25082 - 5663 ED Registration

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

Under the general direction of the Registration Services Team Lead Lead Registrar Supervisor Manager and / or Director performs a variety of complex duties for the registration of patients.

I. Major Responsibilities :

1. Accurately obtains and enters demographic insurance and other related patient information into the computer-based patient registration / scheduling system. Ensures all patient and / or witness signatures are collected on appropriate paperwork such as HIPAA Consent to Treat etc.

2. Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization pre-certification and physician referrals for treatment are obtained prior to patient visits. Follows up to correct discrepancies as required.

3. Obtains and verifies workmans compensation and automobile coverage when required

4. Schedules and / or arrives Radiology Lab and basic ancillary service appointments.

5. Arrives and completes Emergency Department and Labor & Delivery demographic and insurance collection

6. Coordinates the provision of multiple services to patients.

7. Collects patient liabilities including deductibles copays coinsurances self-pay payments cosmetic procedure payments and patient balances as appropriate prior to or on the date of service.

8. Performs Surgical Day admissions

9. Performs bed control transfers discharges and admissions tasks

10. Provides patient with standard information regarding their personal preparation for scheduled procedures and services.

11. Assesses patients financial needs and directs accordingly to financial counseling and refers to appropriate person or area.

12. Provides a variety of related clerical duties such as retrieving medical and other records faxing collating typing transcribing taking and relaying messages transcribe paper orders when applicable mailing packets etc.

13. Maintains accurate and timely records logs files and related information as required.

14. Completes online death certificate registry.

15. Receive and secure patient valuables.

16. Monitors and maintains Patient Access and Revenue Cycle Work queues to ensure accurate and timely billing.

Standard Staffing Level Responsibilities :

1. Complies with established departmental policies procedures and objectives.

2. Attends variety of meetings conferences seminars as required or directed.

3. Demonstrates use of Quality Improvement in daily operations.

4. Complies with all health and safety regulations and requirements.

5. Respects diverse views and approaches demonstrates Standards of Respect and contributes to creating and maintaining an environment of professionalism tolerance civility and acceptance toward all employees patients and visitors.

6. Maintains regular reliable and predictable attendance.

7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications :

License / Certification / Education :

Required :

1. High school graduate or GED required.

Preferred :

1. Associate Degree or certificate in Healthcare related field.

Experience / Skills :

Required :

1. Proficient data-entry skills with attention to detail.

1. Must have computer skills that include use of Windows and the ability to navigate.

2. Customer service skills both verbal and written; with a variety of internal and external customers.

3. Ability to work in a high volume team-oriented environment.

4. English speaking reading and writing skills.

Preferred :

1. 1-2 years of data entry and / or customer service experience

2. Experience in hospital admissions insurance billing scheduling or telephone customer service.

3. Previous insurance verification experience.

4. Bilingual speaking reading and writing skills.

5. Demonstrated knowledge of medical terminology.

Unless certification licensure or registration is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions :

Work is considered moderate. Position requires work indoors hospital outpatient and Emergency Department environment.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are : Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.

Key Skills

Hp Unix,Administration & Operation,Ado,IT Security,Management Administration

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 15 - 27