Genesys Senior Developer

Job Title : Genesys Senior Developer

Location : Malvern, PA | Hybrid

Duration : Long Term Contract

Job Description :

• Minimum 5 years of application development experience implementing multichannel self-service IVR and Omni Channel Orchestration Routing on Genesys Cloud CX
• Functional and hands on experience on development on Voice and NonVoice SMS Email Chat Bot etc applications solutioning using Genesys Cloud CX Architect
• Experience in implementing third party integration like AWS Lambda Lex Polly and CRM Dynamics etc
• The ideal candidate will possess a strong and well established record of accomplishment in delivering customer interaction solutions across various interaction channels IVR web Message Chat SMS social media etc
• Thorough understanding of Genesys Framework Integration with internal and external components
• Delivery credentials for Self Service and Analytics solutions enabled with speech based interfaces and dynamic menu based on customer treatment strategies
• Deep knowledge of multiple Self Service and speech recognition vendors offerings strengths and weaknesses including hands-on experience with products from leading vendors such as Amazon Genesys and Nuance
• Knowledge of Genesys AI WFM Reporting and Analytics
• Experience in a single complex development environment or across multiple platforms
• Candidate must be a Genesys Cloud CX certified professional in one or more focused solution area Inbound Outbound multichannel Recording Reporting etc

Ability to work effectively in a remote virtual and global environment