Communication Center Operator (Full-time, Day, Riverside)

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Answers ACD telephone system for multiple OhiohHealth hospitals, using Amtelco, a PC based console program. Directs callers to proper area / person or departments as requested. Answers patient information calls and transfers as appropriate.

Initiates emergency pages and announcements via the pocket paging system and overhead public address system.

Answers emergency Code Phone and is solely responsible for contacting medical / support personnel for the following emergencies : Code Blues, Traumas, Code Assists, Code Alerts, Code Adams, Utility Alerts and Weather Alerts and many more.

Answers patient hotline for Riverside, Grant, Doctors and Dublin hospitals and dispatches appropriate staff ensuring response to patients. Also takes hospital complaint, initiates processes as needed.

Maintains daily on-call schedules. Responsible for making accurate changes on occasion n in information for on-call personnel and calls in these on call persons as requested. Also takes after hours calls for clinical areas such as Hospice, answering service for Riverside Family Medicine, and more.

On-call 24 hours night shift weekend rotating approx. every 3- 4 months.

Assists on special projects. Responsible for various other duties as requested.

Monitors security cameras at several OhiohHealth facilities to assist in the safety of the organization.

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment