Field Service Network Planning Manager

Field Service Network Planning Manager

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

Job Summary:

The Field Service Network Planning Manager drives the strategic development and optimization of LG's nationwide field service network. This role leads a team that transforms data into actionable insightsanalyzing repair demand, warranty trends, customer satisfaction, and web intelligenceto enhance service coverage, operational efficiency, and customer experience. The manager ensures LG's field service structure and capacity remain aligned with evolving business goals, customer expectations, and market dynamics.

Responsibilities:

• Develop and execute long-term network strategies.
• Oversee analysis of U.S. field service data (repair demand, warranty, customer satisfaction, web intelligence) to identify trends and opportunities for improvement.
• Establish methodologies and performance metrics for service network capacity, coverage, and efficiency.
• Develop strategic network plans to optimize LG's service center allocation and resource utilization nationwide.
• Partner with leadership and cross-functional teams (Service Operations, Customer Care, Logistics, Finance, and Strategy) to align network plans with corporate priorities.
• Drive initiatives for network optimization, expansion, or restructuring based on demand forecasting and business modeling.
• Monitor and evaluate service partner performance to ensure service quality and regional balance.
• Prepare executive-level reports and presentations summarizing network performance, business insights, and strategic recommendations.
• Stay informed on market dynamics and competitor benchmarks to maintain LG's competitive advantage in service delivery.

Qualifications / Education / Experience:

• Bachelor's degree in business or a related field.
• 5+ years of experience in service network planning, operations strategy, or related leadership roles (preferably in electronics or consumer services).
• Proven ability to lead analytical teams and interpret complex data outputs for strategic decision-making.
• Strong project management and communication skills.
• Proficiency in data analytics and visualization tools (Excel, Power BI, Tableau) preferred.
• Bilingual (English/Korean) preferred.
• Strategic and operational leadership
• Data-driven decision-making oversight
• Cross-functional collaboration
• Network optimization and resource planning
• Customer-focused mindset

Recruiting Range: $100,000 - $114,000 USD

Benefits Offered Full-Time Employees:

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:

• Eligible for the relevant benefit programs offered through our partner agencies.

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.