Customer Account Manager

The Customer Account Manager guides and supports customers in achieving their business goals through the companys products. This role delivers superior service, manages orders, and coordinates with sales and internal teams to develop solutions and drive product enhancements, always with a detail-oriented, professional approach that strengthens our value as a packaging supplier.

What You Will Be Doing :

• You will serve as the trusted advisor to your assigned customers, providing expert guidance and support to help them achieve their business goals while fostering long-term relationships.
• Collaborating closely with internal teams, you'll ensure seamless service delivery, managing everything from initial job estimates and design approvals through production scheduling.
• As the voice of the customer, you will advocate for solutions and product enhancements that meet their needs, while skillfully prioritizing orders and resolving any conflicts that arise between customer expectations and production timelines.
• Youll oversee the entire order processfrom sales order entry and job ticket management to shipping releases and invoicingalways maintaining accurate and timely account records.
• Effective communication with customers, sales, and production teams will keep everyone aligned, while your commitment to quality, safety, and sanitation standards supports our excellence as a packaging supplier.
• Additional duties as assigned will support smooth order-to-cash operations and outstanding customer satisfaction.
• Ability to work independently with general supervision while effectively managing multiple responsibilities.
• Deep understanding of customer needs with empathy and strong verbal and written communication skills.
• High attention to detail and accuracy in managing order requirements and customer information.
• Familiarity with manufacturing processes and the ability to coordinate multiple projects through different production stages.
• Strong critical thinking and problem-solving skills with a commitment to timely communication and building long-term customer relationships.

Experience :

Benefits & Perks

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Compensation details : 55000-60000 Yearly Salary

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