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Meraki Wireless Engineer

Meraki Wireless Engineer

Audit-Tel IncCincinnati, OH, US
10 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Key Responsibilities :

  • Advanced Meraki support : Provide technical support for Meraki solutions, diagnosing and resolving network incidents across client environments.
  • Understand RF Optimization and 802.11.

Collaborate with Tier 1 support :

  • Act as an escalation point for complex Meraki-related issues, offering expert guidance to junior engineers.

    • Client engagement :

  • Proactively engage with clients to maintain high satisfaction, ensuring clear communication on issue resolutions and network enhancements.

    • Network optimization :

  • Identify and implement improvements to client networks using Meraki’s features for enhanced performance and reliability.

    • Documentation :

  • Maintain accurate records of client networks, configurations, and troubleshooting procedures.

    • Required Skills and Experience :

  • Meraki expertise : Strong hands-on experience with Cisco Meraki products, including dashboards, switches, and access points.
  • Meraki certification preferred.

    • Analytical mindset :

  • Excellent troubleshooting skills, capable of diagnosing complex network issues.

    • Customer-focused :

  • Skilled in client interactions and communicating technical solutions in a clear and approachable manner.

    • Team player :

  • Ability to collaborate in a team-oriented environment, mentoring and supporting junior engineers.
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    Engineer • Cincinnati, OH, US