Attendant - Guest Room
- Full-time
Description
Why Bally's?
Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally's also has rights to developable land in Las Vegas post the closure of the Tropicana.
Upon completion of the announced merger with The Queen Casino & Entertainment Inc. ("Queen"), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally's jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally's portfolio. Bally's will also become the successor of Queen's significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE : INLOT).
The Role :
Provides outstanding customer service to hotel guests by properly cleaning the guest rooms in accordance with established policies and procedures set forth in the departmental guidelines.
Responsibilities :
- Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer's expectations.
- Provides professional greeting when interacting with guests and housekeeping personnel.
- Ensures all assigned rooms are properly cleaned with amenities and guest supplies properly placed as standards dictate.
- Housekeeping cart is properly stocked and kept neat and clean.
- Responsible for reporting the status of all guest rooms in assigned rooms.
- Accurate use of proper telephone / radio techniques and etiquette.
- Provides guest with information including hotel, casino and restaurants, including hours of operations, special events and promotions.
- Responsible for accurately communicating to dispatch personnel and Inspectors the status of guest rooms.
- Ability to relate effectively in one-on-one situations with guests and other members of the Company.
- Be completely knowledgeable about all Bally's programs, promotions, activities and functions.
- Answer patrons' complaints and resolves problems.
- Must carry out safety and emergency procedures including, but not limited to; fire, crowd control, and bomb threats.
- Must be able to occasionally lift and / or move more than 40 lbs.
- Must communicate with guests and be able to direct / escort them to various facilities and functions within the property.
- Must interact with guests and other hotel personnel in a courteous, empathetic and discreet manner.
- Performs other duties as assigned.
Qualifications :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What's in it for you :
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Let Bally's Bet on You - We can't wait to meet you!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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