DME Intake Specialist

Intake And Document Management Specialist

Brightree is a wholly owned subsidiary of ResMed. When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day.

This position is responsible for the day-to-day functions of the Intake Management Process. In addition, this role is responsible for implementing policies, procedures and systems for quality assurance as directed by Medicare, Medicaid and Private insurance as well as in training and educating new and existing employees on the use of Brightree system(s). We are looking for a highly motivated specialist in Intake and document management to work with our customers on the phone, via software applications and via email.

Responsibilities :

Required to learn multiple insurance guidelines and specific durable medical equipment requirements for various payors.

Close communication with facilities, physician offices, patients, and insurance companies to process billing for durable medical equipment provided.

Ability to provide a calm and caring approach to each patient and customer, especially during times of high-volume calls and client issues.

Processes transactions in a timely manner.

Implements and adheres to policies, procedures and systems within the Brightree systems.

Ensures accuracy to optimize reimbursement while adhering to regulations.

Monitors tasks to improve Revenue Cycle practices and increase revenue.

Ensures adherence to objectives, operating policies and procedures, and strategic action plans for achieving goals.

Other tasks and responsibilities as assigned.

About you :

Passionate about customer service, with strong problem-solving skills focused on identifying and putting in place solutions for customers.

Strong ethics and a high level of personal and professional integrity.

An effective communicator with strong oral, written and persuasive skills and capability to deal with people at all levels in the organization.

Exceptional organizational skills with a high level of attention to detail and the ability to multitask.

Self-starter, results driven, highly motivated, high energy.

Proven track record of working towards and exceeding metrics strongly preferred.

Qualifications :

High School degree required; college coursework a plus.

A minimum of 2 years of health care billing or healthcare customer service experience required.

Brightree experience highly desirable.

Basic knowledge of durable medical equipment and insurance billing.

Strong communication skills, ability to multi-task and conduct multiple levels of service to clients from basic to in depth while maintaining task completion and timely deadlines.

Computer literate and proficient in using MS office programs.

Equivalent combination of education and experience will be considered.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package : comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is : $16.98 - $25.46. For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills.

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now. We commit to respond to every applicant.