Talent.com
Connected Customer Supervisor

Connected Customer Supervisor

Floor & Decor HoldingsMobile, AL, US
29 days ago
Job type
  • Full-time
Job description

Connected Customer Supervisor

The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience.

Successful connected customer supervisors are :

  • Team builders
  • Customer service champions
  • Detail oriented and highly organized
  • Excellent communication and listening skills

Minimum eligibility requirements :

  • Minimum of (1) year of customer service / cashier supervisory experience or 4 years of customer service experience
  • High school diploma and / or GED
  • Minimum of (2) years of computer experience in a work environment
  • Essential job functions :

  • Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store
  • Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)
  • Lead inventory management and accuracy throughout the store
  • Process customer refunds and exchanges according to established guidelines
  • Oversee signage updates and price changes for store SKU's
  • Assist customers with product selection and answer product related questions
  • Partner with management to determine which products need SKUs, price changes and need to be returned
  • Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system
  • Review shipping and receiving documents for accuracy
  • Audit reports including inventory control, return of sale, and void reports
  • Monitor incoming and outgoing trucks logs
  • Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM / Store Manager and Operations Manager
  • Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station
  • Return products to the correct in store location after customer merchandise returns
  • Clean and stock products according to Floor & Decor's standards
  • Point of contact for e-commerce team members to contact regarding inventory availability in the store
  • Responsible for supervising inventory movement within the store
  • Available to open and / or close store in an effective manner
  • Benefits offered :

  • Based on eligibility our associates may opt into benefits coverage.
  • 401k
  • Bonus opportunities at every level
  • Working conditions (travel & environment) :

  • While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
  • Potential car travel to other stores for support
  • Flexible hours to fit around your schedule
  • On the job training
  • Opportunity for advancement
  • Our people are our most important asset and we pride ourselves in teamwork
  • Diverse perspectives and experiences are a vital to our success and Floor & Decor is committed to creating an inclusive culture.
  • Physical / sensory requirements :

  • Ability to lift 25 pounds or more on a consistent basis.
  • Ability to sit, squat or stand for long periods of time. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
  • Note : Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

    This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

    Store Hours

    Monday - Friday 7 : 00 AM - 8 : 00 PM

    Saturday 8 : 00 AM - 7 : 00 PM

    Sunday 10 : 00 AM - 6 : 00 PM

    Pickup Hours

    Monday - Friday 7 : 00 AM - 7 : 00 PM

    Saturday 8 : 00 AM - 7 : 00 PM

    Sunday 10 : 00 AM - 6 : 00 PM

    Benefits & Rewards

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • 80 hrs. annualized paid vacation (full-time associates)
  • 4 paid holidays per year (full-time hourly store associates only)
  • 1 paid personal holiday of associate's choice and Volunteer Time Off program
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
  • Equal Employment Opportunity

    Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

    This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

    Create a job alert for this search

    Supervisor Connected Customer • Mobile, AL, US

    Related jobs
    • Promoted
    • New!
    Tax Associate - Onsite

    Tax Associate - Onsite

    IntuitWILMER, Alabama, United States
    Full-time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...Show moreLast updated: 14 hours ago
    • Promoted
    Customer Service Associate

    Customer Service Associate

    Wawa, Inc.Robertsdale, AL, US
    Full-time
    The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register du...Show moreLast updated: 30+ days ago
    • Promoted
    1st Shift Warehouse Operations Supervisor

    1st Shift Warehouse Operations Supervisor

    ALDILoxley, AL, US
    Full-time
    Shift Warehouse Operations Supervisor.Our warehouse operations make sure that products are properly received, selected and delivered to our stores for our ever-growing number of customers to enjoy....Show moreLast updated: 24 days ago
    • Promoted
    Online Survey Taker. Earn up to $25 per survey. - Remote

    Online Survey Taker. Earn up to $25 per survey. - Remote

    Earn HausBay Minette, Alabama, US
    Remote
    Full-time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show moreLast updated: 30+ days ago
    • Promoted
    Store Support

    Store Support

    Home Depot (Retail)Foley, AL, US
    Full-time
    Associates in Store Support positions are responsible for a variety of non-sales functions.This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Tax Associate - Local

    Tax Associate - Local

    IntuitWILMER, Alabama, United States
    Full-time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...Show moreLast updated: 14 hours ago
    • Promoted
    Customer Service Manager

    Customer Service Manager

    Beachball PropertiesOrange Beach, AL, US
    Full-time
    Beachball Properties is a family-owned and operated vacation rental agency servicing the Gulf Coast.Specializing in family-friendly rentals in Gulf Shores, Fort Morgan, and Orange Beach, Alabama, w...Show moreLast updated: 1 day ago
    • Promoted
    Customer Service Associate I

    Customer Service Associate I

    Family DollarGrand Bay, AL, US
    Part-time
    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show moreLast updated: 30+ days ago
    • Promoted
    Store Customer Service Specialist - Zone

    Store Customer Service Specialist - Zone

    Sherwin WilliamsFairhope, AL, US
    Full-time
    This FULL-TIME position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questio...Show moreLast updated: 30+ days ago
    • Promoted
    Travel MRI Tech - $2,688 per week in Baldwin, CO

    Travel MRI Tech - $2,688 per week in Baldwin, CO

    AlliedTravelCareersBaldwin, CO, US
    Full-time
    AlliedTravelCareers is working with Secure Nursing Service to find a qualified MRI Tech in Baldwin, Colorado, 81230!.Competitive Pay Rates & Benefits. Full Housing Placement Assistance.Health In...Show moreLast updated: 30+ days ago
    • Promoted
    Aldi Store Associate

    Aldi Store Associate

    AldiLoxley, AL, United States
    Full-time
    Our warehouse operations make sure that products are properly received, selected and delivered to our stores for our ever-growing number of customers to enjoy. While not guaranteed, on average our w...Show moreLast updated: 26 days ago
    • Promoted
    Customer Service Associate I

    Customer Service Associate I

    Dollar TreeRobertsdale, AL, US
    Full-time
    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show moreLast updated: 30+ days ago
    • Promoted
    Rebar Project Manager - Mobile, AL Market

    Rebar Project Manager - Mobile, AL Market

    Nucor Harris RebarCreola, AL, US
    Full-time
    Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and h...Show moreLast updated: 30+ days ago
    • Promoted
    Physical Medicine and Rehabilitation MD - Mobile AL

    Physical Medicine and Rehabilitation MD - Mobile AL

    MRG ExamsAxis, AL, US
    Full-time +1
    MRG Exams is a premier provider of independent medical examinations, dedicated to supporting United States Veterans through the VA's disability benefits process. Our mission is to deliver thorough, ...Show moreLast updated: 26 days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Circle KRobertsdale, AL, US
    Full-time
    Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...Show moreLast updated: 22 days ago
    • Promoted
    Store Cashier I - PT

    Store Cashier I - PT

    TravelCenters of AmericaGrand Bay, AL, US
    Full-time
    Travelcenters Of America Cashier.There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our trav...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Tax Associate

    Tax Associate

    IntuitWILMER, Alabama, United States
    Full-time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...Show moreLast updated: 16 hours ago
    • Promoted
    Customer Sales & Service Representative I, Front Counter

    Customer Sales & Service Representative I, Front Counter

    MediacomLoxley, AL, US
    Full-time
    Customer Sales & Service Representative I, Front Counter.Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with...Show moreLast updated: 30+ days ago