Operations Manager

Job Description

About Armina Stone

Armina Stone is a leading provider and fabricator of high-quality natural stone products, committed to delivering exceptional craftsmanship and outstanding customer service. Our passion for design and innovation drives us to create stunning spaces that inspire and elevate. We are seeking an experienced Operations Manager to join our dynamic team and help us bring our customers' visions to life.

Job Summary

The Operations Manager for Armina Stone Miami will oversee daily showroom, fabrication, and installation operations to ensure seamless workflow, exceptional customer experience, and consistent quality standards. This role manages scheduling, logistics, vendor coordination, and cross-functional communication between sales, fabrication, and installation teams. The Operations Manager will optimize internal systems, uphold safety and quality protocols, resolve project or workflow challenges, and support a culture of accountability, efficiency, and premium client service. This position requires knowledge of countertop fabrication, strong communication skills in both English and Spanish, and attention to precision and detail.

Key Responsibilities

• Planning and organizing production schedules.
• Determining quality control standards.
• Overseeing production processes.
• Organizing the repair and routine maintenance of production equipment.
• Organizing relevant training sessions.
• Consulting managers, programmers and sales about design requirements.
• Investigating appropriate materials and production processes.
• Supporting management and assisting the team by focusing on schedules, velocity tracking, and dependency management.
• Working closely with the installers, purchasing, and management in gathering information and tracking progress against approved milestones.
• Anticipating bottlenecks, clarifying project priorities, identifying risks, and escalating issues that cannot be internally resolved.
• Clearly defining all workflows, communicating documented processes, and ensuring all practices are being refined and tuned with learnings.
• Providing regular status reports and capacity plan updates with the team and with management.
• Identifying the best tools and technologies to help manage workflow and optimizing their implementation and deployment.
• Identifying processes that can improve project efficiency.
• Ensuring fabrication department workflow and tracking documents up to date.
• Supporting the team on all integrations and proposals.
• Liaising with buyers and marketing and sales staff.
• Developing OSHA and NSI standards and ensuring that health and safety protocols are adhered to.
• Creating a production schedule.
• Training new employees.
• Discussing budget expectations with management.
• Notifying purchasing department of the required materials.

Requirements

Preferred Qualifications

Benefits

If you're a motivated, customer-focused individual with a passion for design and high-end home materials, we’d love to hear from you. Apply today and become part of the Armina Stone team!