Coordinator, Access Center, Days

Job Posting

The Access Center Coordinator completes a variety of tasks to ensure proper patient experience throughout the Norton Healthcare system. The initiatives taken by the Access Center Coordinator contribute to overall patient experience, quality of care, and fulfillment of the Norton mission, vision, and values.

Responsibilities :

Scheduling medical provider appointments for patients within medical primary care and specialty offices

Scheduling appropriately based upon clinical protocols, availability, and payor source

Acting as a liaison between patients and physician offices

Ability to function in an environment which requires teamwork and flexibility to provide quality patient care

Managing appointment requests from both phone calls (inbound and outbound) and electronic requests

Supporting physician offices through management of designated work-queues

Ability to perform in a high-volume setting, directly interacting with and addressing customer needs

Qualifications :

One year customer service experience with external and / or internal customers

Desired :

Bi-lingual in Spanish & English speaking preferred

One year experience in a medical office