Senior Manager Customer Care Training

A company is looking for a Senior Manager, Customer Care Training and Quality.

Key Responsibilities

Lead the design and implementation of training programs for new hires and ongoing development

Collaborate with teams to identify training needs and develop aligned learning paths

Develop metrics to measure success of training programs and team performance

Required Qualifications, Training, and Education

Bachelor's Degree in Adult Education, Human Resources, Business, or related field or equivalent experience

Minimum of seven years of experience in training, quality assurance, or process excellence roles

Minimum of five years of management / leadership experience required

Proficiency in Microsoft Word, Excel, and PowerPoint

Knowledge of Medicaid, Medicare, Marketplace, and TRICARE preferred