Associate Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start  Caring. Connecting. Growing together.

The  Associate Patient Care Coordinator

is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule :

Monday to Friday : 8 : 00 am to 5 : 00 pm EST

Location : 960 58

th

Street North, St. Petersburg, FL 33710

Primary Responsibilities :

Greets patients as they arrive and manages wait time

Complete check-in and check-out tasks to include insurance verification, complete pre-authorizations and / or precertification of procedures, and copy required documents

Collect co-payments, co-insurance, and deductibles and issues receipts

Process walk-in patients and visitors

Answer phones and schedule appointments

Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed

Manage medical records (maintains, files / scans, prepares for schedule)

Ask patients for and / or assist patients with completing required paperwork (e.g., health history, insurance documentation, etc.)

Connect patients with outside resources (e.g., community resources, social services) to promote self-care

Ensure all correspondence is scanned and / or filed, processes requests for medical records release and maintains appropriate logs, etc

Establish and maintain effective working relationships with patients, employees, and the public

Perform all other related duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

High School Diploma / GED (or higher)

1+ years of experience in healthcare customer service

Ability to cover offices as needed

Preferred Qualifications :

1+ years of experience of knowledge of medical terminology

1+ years of experience working in a front office medical position performing duties such as scheduling appointments, checking patients in / out, insurance verification, collecting co-pays and maintaining medical records

Experience working with an electronic health record (ECW)

Beginner level of computer proficiency (multi-tasking through multiple applications including Microsoft Outlook, Excel and Word)

Knowledge of insurance carriers and managed care plans

Soft Skills :

Ability to work independently and maintain good judgment and accountability

Ability to multi-task and prioritize tasks to meet all deadlines

Ability to work well under pressure in a fast-paced environment

Demonstrated ability to work well with health care providers

Strong communication and customer service skills both in person and via phone

Strong organizational and time management skills

Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

RPO, #RED